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101workin
June 6, 2021
Question

QB Desktop ProPlus 2019 says subscription has lapsed?

  • June 6, 2021
  • 7 replies
  • 42 views

I have QB Desktop Pro Plus 2019 and have not been able to log into my company. I keep getting a notice saying my subscription has lapsed. I have not had a subscription since the trial back in 2019. I have checked and done manually updates and still getting subscription is lapsed. I cant get past opening company file. Frustrating, any ideas welcome.

7 replies

JoesemM
JoesemMQuickBooks Team
QuickBooks Team
June 6, 2021

Welcome to the Community, @101workin. I'm here to help you access your QuickBooks successfully.

 

You can check the status of your payroll subscription through the Customer Account Maintenance Portal (CAMPs) website. From there, the entire details of your account on this website and be able to identify the cause of the error message. Let me show you how.

 

  1. Sign in to the Customer Account Management Portal (CAMPS) as an admin user.
  2. Select QuickBooks Desktop from your products and services.
  3. In the Billing Information section, select Edit.
  4. Update your payment information. When you’re done, select Save and Close.
  5. Open QuickBooks Desktop.
  6. Go to the Help menu and hover over Manage My License. Then select Sync License Data Online.

 

Also, make sure to install the latest, free updates for your version of QuickBooks Desktop, which often fixes subscription errors. It also makes sure you have the latest features and fixes. For other troubleshooting steps refer to this article: Your QuickBooks Subscription has lapsed or Your Full-Service Plan Has Expired.

 

In case you want to learn some best practices in managing your QuickBooks Desktop (QBDT), you can always visit our Help articles page for reference.

 

If there’s anything else I can help you with, click the Reply button and post a comment. I’ll be right here ready to help you. Have a good one.

101workinAuthor
June 6, 2021

I don't have payroll.  When I go to CAMPS it doesn't show desktop.  I don't need any subscription services.  I use QB for tracking financials. 

    JoesemM
    JoesemMQuickBooks Team
    QuickBooks Team
    June 7, 2021

    Thanks for getting back to us, @101workin.

     

    I appreciate you for following the steps I've shared above. Let me route you to the right support that can further investigate this matter.

     

    You can directly contact our Customer Support Team. They have tools that can check your account securely and further investigate why your keep getting the notice about the subscription has lapsed.

     

    Here's how to reach them:

     

    1. Go to the Help menu.
    2. Select QuickBooks Desktop Help.
    3. Click Contact Us.
    4. Enter a brief description of your issue, then click Let's talk.
    5. Then choose the Start a message as your preferred way to connect with them.

     

    You can also check this article for more details: Contact QuickBooks Desktop support.

     

    Also, you can utilize these articles in case you need them in the future: Install QuickBooks Desktop and Upgrade your company files after switching to a new version of QuickBooks Desktop. The links will guide you through the step-by-step process. 

     

    Please know that my doors are always open to help you if you have any other questions. Just reach out to me here, and we'll take it from there. Have a good day!

    BGadv
    June 13, 2021

    Same issue here and nothing is working.  QB desktop pro isn’t showing up in camps and we don’t use any online or add on services.  

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