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November 18, 2022
Question

QBO down on Chrome

  • November 18, 2022
  • 1 reply
  • 3 views

Quickbooks Online is not working on chrome for me today. I am able to access it via Microsoft Edge, but use chrome for my work normally and have had no issues in the past accessing QB there. I am getting the error code : VALIDATION_ERROR&multiCompany=true in the address bar and the page itself says "try another company." When I click on that, I get the same error. Has anyone encountered this before? Thanks!

1 reply

Moderator
November 18, 2022

Thanks for reaching out to us, @ggamble17.

 

The error message you see when accessing QuickBooks Online (QBO) in Chrome could be due to corrupted cache files in your browser. Let's perform a few troubleshooting solutions to isolate the issue.

 

You can begin by opening a Chrome incognito browser and logging into your QBO account. Here's the keyboard shortcut:

 

  • Google Chrome: CTRL + Shift + N

 

If it fixes the issue, let's clear the cache in your browser to start fresh and ensure optimal performance. If not, I recommend contacting QuickBooks Online Support. This way, they'll be able to perform a screen-sharing session or may create a case for investigation. Here's how:

 

  1. Sign in to your QuickBooks Online company. Click Help (?).
  2. Choose an either tab to get started: Assistant or Talk to a human.
  3. Search Contact Us.
  4. Start a chat with a support expert.

 

Please feel free to check out this post to learn how to deal with future browser issues: Troubleshooting browser problems.

 

Click the Reply button below if you need further assistance with managing access in QuickBooks Online. We're always here to help. Take care, ggamble17.

ggamble17Author
November 18, 2022

Thank you so much! The incognito browser solved the problem! I appreciate the support.