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ctmorgan78
February 13, 2020
Question

QBO Packing List Margins

  • February 13, 2020
  • 6 replies
  • 23 views

I have a  QBO client who messaged that their packing list is being cut off at top.  Assumed it was a printer setting on their part, but checked myself and it appears that the packing list simply has no top margin anymore.

 

Since QBO does not allow any edits or custom forms for packing lists, any ideas how/why this is happening?

6 replies

JonpriL
Level 9
February 13, 2020

Hello @ctmorgan78,

 

Let's customize the standard template of your sales transaction to fix the top margin of your packing slip.

  1. Go to the Gear icon.
  2. Under Your Company, select Custom Form Styles.
  3. Find the standard template of your sales transaction.
  4. Below the ACTION column, select Edit.
  5. On the Design tab, select a template.
  6. Select Edit print settings.
  7. Under Page margins, enter your desired margin on the Top field.
  8. Click Done.

I've got you the following articles below in case you need some ideas about customizing your invoice template or adding custom fields:

Please touch base with me here for all of your QuickBooks needs, I'm always happy to help. Thanks for dropping by.

ctmorgan78Author
February 13, 2020

This is for a PACKING LIST, which to my knowledge and all online resources suggest is not considered a custom form and is not modifiable.

Mark_RModerator
Moderator
February 13, 2020

I appreciate you getting back to us, @ctmorgan78.

 

Let's perform some PDF troubleshooting steps so the top margin of the packing list won't cut off when printing it.

 

First off, I encourage updating your Adobe Reader/Acrobat to the latest version.

 

If you get the same result, let's repair your Adobe installation. Here's how:

 

   1. Close Acrobat/Reader and all open web browser windows.

   2. Select the Start button at the bottom left of your screen.

   3. Type Control Panel, then press Enter.

   4. Select Programs and Features.

   5. Select Acrobat or Adobe Reader, then Uninstall/Change.

   6. In the Setup dialog box, select Next.

   7. Select Repair, then Next.

   8. Select Install.

   9. When the process is complete, select Finish.

  10. Restart your computer and log back into QuickBooks Online, then try to print the packing list again.

 

If the issue persists, you can uninstall and reinstall the Adobe Reader/Acrobat.

 

I'm adding these articles for more information:

 

As always, you can visit our QuickBooks Community help website if you need tips and related articles in the future.

 

Please let me know if you need further clarification about this, or if there's anything else I can do for you. I'll be standing by for your response. Have a great day.

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