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mickey11_2
May 27, 2019
Question

Quickbook's fee to repair corrupted file

  • May 27, 2019
  • 10 replies
  • 75 views

A couple of months ago, I transferred files to a new computer. My Quickbooks wouldn't work. Called support and they told me my files were corrupted because they were transferred without appropriate extensions. They charged me $1500 to repair corrupted files.

 

I guess I was very naive because I just read about all the self-help tools to repair corrupted files. I feel I was ripped off. The support person never told me about these tools. 

 

What do you think I should do?

10 replies

mazar
Level 6
May 27, 2019

Hello,

 

This doesn't sound like Intuit.  Do you have any emailed or chat transcripts of who you interacted with?  Any specific email you sent the file to?  Where EXACTLY did you get the phone number you called?  There are people out there pretending to be QuickBooks support and running scams.  You may have even seen their posts on the board saying "Call quickbooks support no wait" with an 800 number in strange format.

 

If you WERE taken advantage of by one of these other people or companies, you can contact your bank or credit card company and see if you can dispute the charge.

mickey11_2Author
May 27, 2019

You're exactly right. This was a bogus company after I checked it out. I've disputed the charge with my credit card company

    mazar
    Level 6
    May 27, 2019

    Glad I was able to help.  I hope it all works out and your CC company gets you that money back.

    anbro50
    January 21, 2020

    I was just told by qb sr tech that the files are 54% corrupts and the charges to restore is 1400.00 is this legit.  This seems very high and illegal

    MaryGraceSModerator
    Moderator
    January 21, 2020

    Hi there, @anbro50.

     

    I appreciate you for joining and sharing your experience with us.

     

    In QuickBooks Desktop, we offer Care Plans in which you can subscribe for technical support to help you fix issues such as data damage. However, the amount should not reach $1400. For detailed information about the plan types, benefits, and price, you can refer to the following article: Care Plans for QuickBooks Desktop Pro, Premier, and Mac.

     

    At Intuit, were working harder in combating against suspected fraud, security problem and suspicious email. Please visit our Online Security Center for more information about protecting your information and what you can do moving forward. You can also report the website or phone number directly to our Security Team so they can take a look at this. 

     

    Lastly, if you need assistance from our support, please ensure to contact our Technical Support through our official contact channels. This is to make sure that the person you're talking to is a legit Intuit support. 

     

    We only call our customers if there’s a prior arrangement between the representatives or you sign up to our call back process. I'm adding the link I recommend below for your reference: Contact the QuickBooks Desktop Customer Support Team.

     

    Meanwhile, please know that the Community is always available and you're more than welcome to post your questions here.

     

    Don't hesitate to let me know if I can be of additional assistance. Have a good day. 

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