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S
Shane_M
January 22, 2020
Question

Quickbooks Multiuser Connection Issues

  • January 22, 2020
  • 4 replies
  • 1 view
I see a lot of articles online about connection issues with remote computers and how to fix with file doctor, firewall permissions, etc. I've tried pretty much all of it. The issue I'm having can be easily diagnosed if you understand when it happens. I have a computer that is the server that holds the main file and the file resides in a public folder. The server computer can connect to the Quickbooks file with no issues and in any situation other than the typical "turn on multi-user" or "you need more user licenses" (I have 2 user licenses). The issue arises when the server computer is connected to the file and the remote computer tries to connect. I get the error I mention above, but I can connect to the file if the server computer is not connected to file. So what I have to do is always tell my employee to please log out, I log in from my remote computer and then she logs back in with no issues. I had QB2017 Premiere and recently upgraded to 2020 hoping it would fix the issue but it has not.

    4 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    January 22, 2020

    You have 2 client computers and a server. You have installed the server for storage only. cmiiw

    What do you mean with you were connecting the server by remote? Did you set the server as a host?

      U
      User64825two
      May 27, 2024

      Yes

      M
      Mark_AG
      Level 1
      May 27, 2024

      Welcome to the Community space! I'm glad to see you here.

       

      If you have any concerns or questions regarding QuickBooks Desktop or specifically with this thread, please feel free to leave a reply below. I'm always here to ensure you'll get the best experience while using QuickBooks.

       

      Also, the QuickBooks Community page can be accessed anytime so you can always post your questions 24/7 and we're here to help you with any matter you have.

      R
      Ramjet
      March 3, 2020

      I have the exact same problem and I have tried everything. Until today I thought I was fairly clever when it came to keeping QB up and running. We have used QB for many years without any major problems! 

        Fiat Lux - ASIA
        Fiat Lux - ASIA
        Level 14
        March 4, 2020

        @Ramjet 

        Utilize the trial period of this private cloud solution to isolate the issue. If your client machines can connect to the server/host and work on the data file concurently, you may focus to troubleshoot on your network environment. 

        https://partners.myquickcloud.com/?pc=fiatlux

         

        Hope it helps.

        R
        Ramjet
        March 5, 2020

        Did you get your problem fixed?

        Tori B
        Tori BQuickBooks Team
        QuickBooks Team
        March 5, 2020

        Good morning, @Ramjet. 

         

        Thanks for following the thread. 

         

        To clarify, when you're referring to the server being on a remote computer, do you mean that the server is a virtual machine? If so, please note: QuickBooks requires using Windows and not through a virtual environment. 

         

        Please see our system requirements  for more details. 

         

        However, if you're not using a virtual machine and you're using a Windows environment, how are you connecting to the company file? For example, are you connecting through a mapped drive, or are you connecting through an IP address? 

         

        If connecting through a mapped drive, sometimes those can "break" and cause connection issues to the file. It's always best to connect to the company file using the host (server) computer's IP address. To do this:

         

        1. Take note of the host computer's IP address. To locate the IP:

         

        • Open the Windows start menu from the host computer. 
        • Type in CMD to open the command prompt. 
        • Once the command prompt is open, type in IPconfig and hit the Enter key on your keyboard. 
        • Grab the IPv4 Address. (Please see screenshot below)

         

        2. Now that we have the IP address from the host computer, let's go to one of the machines trying to connect to it. 

         

        • Open QuickBooks. 
        • Select Open or Restore an existing company file. 
        • Click Next.
        • In the file explorer window, choose the Network folder on the left-hand side. 
        • Now, type the IP address under the FIle name box using \\ in front of the numbers. For example, \\11.11.11.111
        • Hit the enter key on your keyboard and locate the file. 
        • Sign in to the company file. 

         

        That's all there is to it. Please let me know if this helps. I'll keep an eye out for your response. You can always come to me or the Community anytime you need assistance. Take care and have a good one! 

        R
        Ramjet
        March 5, 2020

        Thanks for the comeback!!

         

        We have been using QBs since it was first introduced. We have been here for over 46 years!

        Every part of QBs has worked perfect until the morning of 3/2/20. Basic info;

        1. Company files are stored on my computer and I am one of the users
        2. Company files are shared with a second computer on a wired network.
        3. Both computers are windows based

        You can open QBs on either computer and use it. Problem since 3/2/20 is no matter which 

        computer opens QB first(and it works fine), when the second computer tries to open QB it 

        get error message that reads:

        "Error.- 6189,-816  

        Were sorry, but QuickBooks can't open your company file"

        Then it gives some fixes. I have done all of them and it still won't open the company files on 

        both machines at the same time.

        Any help you can give would be GREATLY APPRECIATED!

          M
          milkmaid
          March 16, 2021

          I am the remote user on a 2-user license.  When I try to login to Quickbooks from the remote connection I can't do it....I'm told that I need to get the QB connection diagnostic tool.  When I clicked that link it brought me here!

          DivinaMercy_N
          DivinaMercy_NModerator
          Moderator
          March 16, 2021

          Here are the easy steps so you can use the QuickBooks Diagnostic Tool, @milkmaid.

           

          Follow along below to get started:

          1. First, download the QuickBooks Tool Hub.
          2. Open the file you downloaded (QuickBooksToolHub.exe). 
          3. Follow the on-screen steps to install and agree to the terms and conditions.
          4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub. 
          5. Once the tool hub is opened, select Installation Issues.
          6. Click QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
          7. When the tool finishes, restart your computer.

           

          For your reference, please visit this link: Fix QuickBooks Desktop install errors.

           

          Here's a helpful page where you can browse articles that can guide you with your QuickBooks tasks. To get started head to our QBDT Help articles at this link. 

           

          Let me know how this goes and post a reply below if you need further assistance accessing the Diagnostic tool. I'm always around to help. Have a good one. 

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