Verify Data unsuccessful even after numerous rebuilds. ?

8 replies
42 views

It all started with trying to condense my file. During the file verification process, I get this message. I have tried several rebuilds, restoring a portable backup file and even Desktop File Doctor, but nothing fixed it. Here is a screen shot. Thanks in advance!

QuickBooks Desktop

lynda11_2

Level 5

Hello @kiddcondor:

you our had to create a backup prior to condense feature. Can you restore that?

lynda11_2

Level 5

Hello @kiddcondor:

You had to create a backup prior to condensing the file. You need to restore the backup you created before condensing.

That condensing feature creates more problems than its worth.

Lynda

kiddcondorAuthor

I have done that several times and the problem persists.

BettyJaneB

Level 9

Hi there, @kiddcondor.

I appreciate you letting us know about this matter. I want to ensure that you'll be able to verify your data successfully so you can get back on track.

The reason why you're unable to verify your data successfully is that there were 2 Direct Deposit paychecks that are stocked and were not sent to us. In this case, I recommend contacting our Customer Care Team.

This team is the best resource for such inquiries, as they're able to request account information and pull up your company to verify your transactions, while the Community is a public forum. Once they have this information, they'll be able to further assist with determining the details of the paycheck and why it hasn't been sent to us.

To reach them:

In your browser, navigate to: https://help.quickbooks.intuit.com/en_US/contact
Choose QuickBooks Desktop.
Click the issue or topic.
Click the Green Phone button to see the support number.

Please let me know if I can be of additional assistance. I'll be here to help you out. Have a great day!

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