Can't turn off customer facing autopay?

That’s a lot of invoices to manage every month 😅 I’d check whether you can keep the recurring invoices enabled but change the payment options so customers can pay by bank transfer instead. That way, you wouldn’t have to recreate all 140 invoices just to avoid autopay.

In QuickBooks, Autopay is optional, meaning recurring invoices won't auto-charge your customers unless they opt in. If they do, you can stop it by choosing to Pause or Delete the recurring transaction.

Here’s how:

1. Go to Settings ⚙.
2. Choose All lists, then select Recurring Transactions.
3. Find the recurring invoice you wish to manage.
4. In the Action column, click either Pause or Delete from the dropdown.

Customers can also stop Autopay themselves using their confirmation email. Let them follow the steps below:

1. Click Manage payment in the confirmation email.
2. Sign in to their Intuit Account.
3. Select Cancel autopay.
   Note: Individual payments can't be canceled.

Also, if a customer's Autopay payment is declined, QuickBooks emails them directly so you don't have to chase it down.

Leave a comment below if you need further assistance in managing autopay in QuickBooks Online.