Question
Merchant Payment Misapplied
When our Customers pay online and the payment comes thru our merchant services (desktop) the payment is often times applied to "e-invoice customer" or 'quickbooks customer" (which QB created on its own) instead of the actual customer name despite the payment confirmation having the customer name. Why is happening?
When I called QB awhile back they provided no solution other to keep the wrong payment where it was and to "receive another payment" thru the customers real name with an e-check but to unclick the "process payment square". There must be a better solution this. Please help!