Merchant Payment Misapplied

pdxgreen · ‎April 06, 2022

When our Customers pay online and the payment comes thru our merchant services (desktop) the payment is often times applied to "e-invoice customer" or 'quickbooks customer" (which QB created on its own) instead of the actual customer name despite the payment confirmation having the customer name. Why is happening?

When I called QB awhile back they provided no solution other to keep the wrong payment where it was and to "receive another payment" thru the customers real name with an e-check but to unclick the "process payment square". There must be a better solution this. Please help!

JessT · ‎April 06, 2022

Hi pdxgreen,

Thank you for letting us know about this behavior. It's important that the correct customers will be tagged on the payments so you don't need to edit them.

I understand you called. However, I'm gonna have to let you contact our QB Support again. This way, they can gather more details using their tools and investigate this further.

If you need some references about QB Payments, just visit the main support page, scroll down a bit and click More topics.

If you have any other concerns with your transactions, please don't hesitate to reach back out. We're just around to help.

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