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Question

Payment Card declined

Forum|Forum|13 hours ago
September 18, 2026
1 reply
10 views

Hello,

Our card is being declined during automated payment eventhough there is enough funds on it

camps.intuit.com shows that “Next billing date” is now 2027, even though payment was not done. There is nothing in Payment History related to 2026

There is no Invoice available in Pay Invoice section

Is there any way to contact support by email as we are in different timezone and Chats/calls are not available during our normal working hours

QuickBooks Desktop

QuickBooks Team

QuickBooks Team

Currently, QuickBooks Desktop (QBDT) doesn't offer traditional email support. I suggest scheduling a callback through your account so you can choose a time that works best for your normal working hours.

Doing so will let our Live Support team investigate the payment decline, review your current billing status, and update your account.

Please let me know if you need any further assistance.