Scam Call

I also received a phone call from "Intuit" [removed]  today, it was also an Indian man telling me that the annual dues for my account were being declined. My file shows that I have just renewed annually 6 months ago and every year at that same time. 

He sent an email with my license information and directed me to where I need to update my information in QB (but I can’t log in).  He said he would have support call.  Then he said he would have “billing team” send an invoice.  He wanted me to pay right away and he had to refresh my account.  I told him I would pay when I got the credit card.  He gave me a reference number and ext 102, and his name was Steve, and said he’d call back in an hour or two.  I did NOT pay this invoice.  Emails ([email address removed]   &  [email address removed])  were reported as phish.

Today I received a phone calll just like this one.  It is 2023.  I asked the person to call me back on my cell phone and he did. This was a scam

My subscription expires at the end of the month, it is set up for automatic renewal. I received a call today from a man stating my credit card had expired, which it did. He had my name. the last 4 digits of the credit card and verified the account by him giving me the account number. He then offered a 3 year subscription for the cost of 2 years. I agreed so he sent an invoice with a payment link. He said not to use the "Review and pay" link but under that there was an easier way to pay at https://pay.airwallex.com/sggva9wlkf42. I told him I would pay and hung up.

I then went to Help in QuickBooks and requested a call back. It was very good that I did because it was a scam. The agent told me it did come from a valid email address which is @notifications.intuit.com but the call was a scam. We did a Glance Screen Share so she could see the email.

They do not offer 3 year subscriptions, only 1 year. And, the payment would have been directly to Intuit. She is reporting this to the Intuit fraud department.

It is very concerning that had all of our company Intuit information. 

Well the QB scammers are back at it.  I too got the call from someone with an overseas accent and was informed about a data security issue.  What is a resource we can go to to verify the legit of the phone calls or emails that we are receiving?

Hello there, CarolCEO.

I appreciate you all for sharing this type of concern here with us in the Community.  I'm here to share additional details to identify and prevent fraud calls and emails from parties asserting to be affiliated with Intuit.

Scammers send out emails to trick users into sharing personal information or download malware-infected attachments to gain unauthorized access to data sources. They also appear and claim to be associated with Intuit. Please note that Intuit emails will always come from an email address with the domain name @intuit.com. Let's make sure not to open or access any of the links that don't have that domain name.

On the other hand, I want to inform you that Intuit will only initiate contact if you request a call back from our support about an issue in QuickBooks. Also, outbound calls from a QuickBooks representative should not ask for any personal information.

If you want to report the call, you can reach out to our Security Team to ensure your data is well protected.

Here's how:

1. Go to this link: https://security.intuit.com/contact-us.
2. Search for Report technical support scams.
3. Hit Report tech support scams.

If you continue receiving suspicious emails and suspect fraudulent activities, click the Report a fake email option.

Furthermore, check out the following articles to learn more about managing scams or any other fraudulent activities:

• Official email communication from Intuit Payments
• Identify suspicious activity, phishing scams, and potential fraud

I'll be around if you need more help managing your Intuit account or with suspicious emails. Please keep safe always. 

7/10/24 Received a call from 442-287-1777. Indian woman claiming to be from Intuit. Saying that my software is not synchronizing with Intuits servers. The caller ID from their call said 'Calimex'. They were very convincing, until they wanted to log into my computer.  When I questioned that it was a different website than they normally use for access, I asked for their phone number to call them back. When I called back there was no answer. 

I then called the legitimate Intuit / Quickbooks 800 phone number and they verified that it was not them who had called me. Beware because these people were very convincing, even to a skeptic like me.  

I also received a call yesterday saying that our annual fee was not going through in the amount of $799.99. I said we pay monthly and he tried to convince me there was also an annual fee.  I did give him my QB license ID and he knew that we had two users. He gave me the last 4 digits of a credit card # on file and I told him that card did not belong to us. He said he would send me an email with all the details and the amount owing, but I never received the email. Am I in jeopardy for giving out my QB ID #?