Question

Scam Call

Forum|Forum|5 years ago
April 12, 2021
27 replies
4 views

I received a phone call from "Intuit" today, it was an Indian man and he was telling me that the annual dues for my account were being declined. I said we pay monthly and there was a charge on the 5th of April, he said that's my monthly employee dues and that I need to pay my annual every year in April for $299.00. He directed me to where I need to update my information and everything there was up to date. I didn't give him any card infp over the phone.

My question is, is there an annual fee on top of the monthly fee that is paid?

QuickBooks Online

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R

ReenFD

"Jacob" from this company just called me. Came up as 'Anonymous' on the caller-id. I told him I need a legitimate phone number for security purposes and that I would call back. He gave me a phone number ending in #9213 - when you Google this number, a closed company in the midwest shows up.

He gave me the same spiel as others have posted. Our "annual" QuickBooks Desktop somethingsomething expired. I said no, I just paid that 6 days ago. This same company had called me about a week or two prior to this also giving me this same line. I said I would call QuickBooks and sort it out.

I called QB again today and they confirmed our account is just fine. Everything is current, and there is no 'annual fee' as we pay for service monthly. Additionally, I just updated our company file with new CC info, as the previous card had expired.

I called this company back and informed them I was recording the call. This time, the guy said I wasn't allowed to do that. I said I am definitely allowed to do that as long as I inform him of such. He fought with me about it, and I said I need to be taken off your calling list. He asked for more information, to which I declined. I said remove our number, I just spoke to QB and they confirmed our account is fine so clearly you are not legit. The three times I've spoken with this "company" it has been individuals with a heavy Indian accent. Likely robo-dialing and trying to make you think there's something wrong with your QB.

D

DAJensen

I received a call today from a Quickbooks Rep with a blocked number saying the same thing, and that my credit card information was wrong or missing information. This person also sounded like he was from India or another mid eastern country. I told him I wasn't going to give him any information over the phone and he said that's fine I can enter it into my desktop Quickbooks. OK fine, so he walks me through but in the end says it's still not going through. He then says we need to enter it on his end. So at this point he already verified he does work for QB so I (regrettably) gave him the information. When I asked what the charge is that was going through he said $499.99 I told him I'm not paying another $500.00 on top of the $600.00 we just paid for our new Quickbooks back in March. He said if was for a separate subscription which we have never had and I didn't want. I argued with him for quite some time and I finally told him where to go and hung up the phone.

I got online to research this and saw that I'm not the only one being told we "Have to have this subscription". And to make matters worse that I paid almost twice for Quickbooks what I would have paid had I simply went to Staple and purchased a copy there. The only reason we purchased this in March was because the person who called us from QB told us Quickbooks had an update and our current QB won't work for payroll etc. even though my QB wouldn't expire until mid May. But I said fine just get it done so we can use our Quickbooks. I realize now I was scammed by the very people working for Quickbooks.

I can only conclude that these foreigners are working for commission and they are making sales calls in an attempt to get us to purchase more expensive versions of Quickbooks (which I did not realizing I was being scammed) and trying to up sell subscriptions. This is what these guys did with us.

I logged into the Quickbooks "Camps" portal and unsubscribed from the service he was trying to sell me, but I also called my bank to cancel my current credit card because of this interaction today. I felt scammed and that this person is not honest. I would quit using QB entirely if it wasn't for the fact that our point of sale system is integrates with QB. This is at best bad business practices, but feels more like a scam to take advantage or people like myself just trying to run my business.

DivinaMercy_N

Moderator

What a day you've had, @DAJensen. If that happened to me, I would also do the same thing you did.

I want to make sure this will not happen again. That's why I'm here to route you to the place where scam calls should be reported.

Our QuickBooks representative won't call you unless you initiate a callback request from the Help menu of your program. To protect your security and privacy, here's how you can report this:

Head to this link: https://security.intuit.com/.
Next, click the Contact Us button.
Then, scroll down and look for Report technical support scams section and select it.

For more information, please visit this page: Identify suspicious activity, phishing scams, and potential fraud.

Just in case you need guidance from a live support representative in performing your QuickBooks task, below are the ways to reach out to them:

Contact QuickBooks products and services Support
What can we help you with?
You can also visit our network of 20,000 QuickBooks pros.

I've also got here a compilation of video tutorials that you can access at any time. Feel free to browse this link to get started: Learn about QuickBooks Online with how-to videos.

I always want to ensure your QuickBooks queries and concerns will be resolved. If you have any other issues with navigating the program, please don't hesitate to post again here. I'm ready to lend a hand. Have a blissful day ahead.

D

DAJensen

First of all I do not believe for a second that this person who called us was some scammer (someone outside Inuit), clearly they work for Intuit. It's the same foreigners we spoke with in March when we called Quickbooks tech support to find out why our payroll service stopped working. This is when they told us we had to upgrade to this much more expensive ($569.00) version of QBs. What they didn't tell us was that we would also be charged another $499.99 annual subscription on top of the regular payroll service I already pay you.

This is what the person who called Monday was telling us, that the subscription needed to be paid or we'd lose our payroll service because some payment information was missing. So when I thought we were being scammed I hung up and then logged into your CAMPS portal. Once there I could see that in March they did indeed sign us up for this $499.99 subscription? So I canceled it because it was something we never had or needed before but low and behold we can't do payroll again even though I'm still paying the Monthly $45.00 a month for your basic direct deposit payroll service. So I am confused to say the least.

What I would like is a call from someone in the U.S corporate office to call me and explain why when my Quickbooks payroll service stopped working back in March, and we called Quickbooks support we were told we had to upgrade to this more expensive version of QB AND why we have to pay this an annual fee or $499.99 a year, plus our monthly payroll fee of $35.00 to $45.00 a month just to be able to do payroll?

This is unacceptable, I've been a Quickbooks customer since 1994 when it was on 5 1/2" floppies, and I feel that all Intuit does anymore is attempts to squeeze more money out of us. We went from buying QBs Desktop every 3 years (about $250.00 to 350.00) plus $35.00 to $45.00 a month for basic payroll services, to $569.00 for this last version, (months before our current version even "expired"), which we know they don't expire, you just force us to by another version. Add to that the $499.99 a year subscription for WHAT I have no idea, plus our monthly $45.00 payroll service?

Yes, I am feeling scammed but not by someone outside Intuit, but by Intuit itself.

Please have someone call me who's first language is English.

J

Jewleeg68

I received a phone call today from a male with a Middle Eastern accent telling me our Priority Support Services was going to be separated from the annual bill for Enterprise Solutions we pay and that the cost is $849.99 and could he please have a credit card number to process the transaction? I asked him why didn't we receive an email he told me we did but that he needs to process the transaction now as it's past due. I asked him to send me the email and he got frustrated and rude. He told me he was going to disconnect our service and we were done! Then he changed his story that he was not the dedicated customer service account manager but from accounting and that I was wasting his time because he had other customers. That's when I knew it was a scam. I told him if he was legitimate he would not be rude. He hung up!

C

ChristieAnn 11

Level 9

Welcome to the QuickBooks Community, Jewleeg68. Thank you for sharing this scam call incident to our attention and spreading awareness about this. Let me discuss how we can prevent these fraud calls from parties claiming to be affiliated with QuickBooks Support or Intuit. Then, ensure you can report this issue so you can avoid getting this spam call again.

You'll usually receive an email when there are changes or needs to update in your subscription billing. With this, you will be always notified with a pop-up message regarding your account. Then, to make sure that you're only receiving legitimate e-mails regarding subscription billing details, you need to check if the email address being used is from Intuit. You can open this article to view further details and the several email addresses that are usually from Intuit: Is this email I received a legitimate communication from Intuit?.

On the other hand, outbound calls from a QuickBooks representative won't provide any account information from you. They'll verify if you're the primary contact or admin of the account before performing any steps. If you keep getting the type of call or any fraudulent acts, you can also go to our Online Security Center page. Then, select Go to security to view the list of suspicious emails and actions or to report the things you encountered. Also, our security tips can help you avoid fake customer support scams.

Additionally, if you receive an email message about a suspicious billing that you believe is not from Intuit, you can report this to our Intuit Security team.

Here's how:

Go to this link: https://security.intuit.com/.
Click Contact Us.
Look for Report a fake email (or phishing email) and click on it.

Lastly, you may refer to this article to see steps on how you can view charges billed to your account: Find your QuickBooks Desktop billing history.

If you have any additional questions about your subscription, feel free to click the REPLY button below. I'm more than willing to assist you again, Jewleeg68. You have a good one.

M

MRR - AES

Our office keeps getting a call that states QuickBooks "unable to process payments with card on file." However, our QB is through a bank - no card. We get an 866 number to call, and when called, it immediately disconnects. Has anyone experienced this and how can we report this as a fraud call to warn others?

JaeAnnC

Level 6

Thanks for bringing this to our attention, @MRR - AES. Please know that we're dedicated to safeguarding your personal and financial information. Let me direct you to the appropriate department so we can report this suspicious call in QuickBooks Online (QBO).

To alert others to this fraud, we'll need to contact our security team via the Intuit Security site. When adding information, please provide as many details as possible. This way, our security team can review it and create a case.

Furthermore, here's an article to help us recognize official Intuit correspondence and websites: Identify suspicious activity, phishing scams, and potential fraud. This way, we can protect our account information against these security risks.

Please get back to us if you have additional concerns about your security. I'd be more than glad to assist you. Take care!

J

Jacqueline11

I get these spam calls often at my job. The Indian man tells us our credit card has been declined for renewal and I can give him our credit card number. I always tell them I do not have the card and he gives me a direct line 1-866-454-0420 to call back to get one of the special agents who would be happy to renew our account over the phone so we can continue to use quickbooks. I always tell them I know it's a scam and stop calling but they persist.

MJoy_D

QuickBooks Team

Thank you for letting us know about your experience, @Jacqueline11.

You can always sign in to your QuickBooks Online (QBO) account to update your subscription. Yes, you no longer need to reach out to any Customer Support to perform this action. If you still receive this kind of call, I suggest reaching out to our Privacy and Security team to report this incident.

For more information about the best protection against security risks with your QuickBooks account, refer to this article: Identify suspicious activity, phishing scams, and potential fraud.

Check out this article: Manage billing, payment, and subscription info in QuickBooks Online for detailed guidance on how to update or change your payment method, view your subscription info, and changing your billing schedule.

Let me know if you still have questions. I'm always here to answer them for you. Have a great rest of the day!

B

Broker416

I am a Quickbooks user as well for years and they are now trying to extort me out of almost $2,000 more to do my account reconciliation, which has always been part of my account and are trying to claim it never was. Its been part of my service since the beginning, two days ago the scam was my server expired and they wanted money for that, today they say the server and cloud are part of my account but now the only accounting service I have is now not part of it. These people are crooks and I specifially a year ago after the last shakedown had it specific as all services are included and yet here we are arguing that it doesn’t state something specific in the services and they now keep changing up the scam!

J

JamesAndrewM

Moderator

You did a great job in bringing this matter to us, @Broker416.

It's a good idea not to let them use your computer. This keeps them from gaining access to Personally Identifiable Information (PII). I'm here to provide additional information to help you identify official Intuit emails and sort things out.

Scammers use emails to trick users into disclosing personal information or to download malware-infected attachments to gain unauthorized access to data sources. Some of them appear and claim to be from Intuit. Please note that Intuit emails will always come from an email address with the domain name @intuit.com. Let's make sure not to open or access any links that don't have that domain name.

You can also report this one to our Security Team to ensure your data is well protected.

Here's how:

Go to this link: https://security.intuit.com/contact-us.
Search for Report technical support scams.
Hit Report tech support scams.

I've also added the following articles to learn more about managing scams or any other fraudulent activities:

For additional QuickBooks-related concerns, don't hesitate to post them here in the Community. We're always available and willing to lend a hand to your queries. Have a great day ahead.

G

GC2023

My account was hacked about a year ago, luckily my credit card stopped the transaction. I just got a call from a man with an Indian accent from the phone number 855-951-1211 three times, then finally left a message. He said that QB has not been able to do its updates and I needed to call.

S

syed zaid ahmed

No that's good you didn't share any details.

C

Caladan39

I also received a call from "Quickbooks" indicating it was time to pay my ANNUAL LICENSE FEE on top of my monthly fees. The young woman said she was based in the Philippines (which is where I usually speak to Intuit for support issues as well) .

VERY DISTURBING: she knew my account number and the last 4 digits of my credit card, and indicated this is annual. I accidently said "go ahead" as I was not adding any more information to the call than what she already knew,

Afterwards it appeared on my credit card as follows:

QBSUPPORT [removed], 800-9415167, DE

As I googled this I realized its a scam, and also my credit card information was immediately sold to other scammers and charges started to appear in Lima, Peru on the same day. I cancelled my Card.

MichelleBh

Level 8

I'm aware of how crucial account security is, @Caladan39. We will exert every effort to stop these scam calls.

I want to make sure this will not happen again. At Intuit, we put a lot of effort into ensuring your data is safe. I can direct you to the proper place to report this suspicious contact.

Our QuickBooks support can't see the whole account and credit card numbers. The only thing we can see is the last 4 digits of your card number since that's all it shows in our system for security purposes. Also, our representative won't provide any account information from you. They'll verify if you're the primary contact or admin of the account before performing any steps.

I recommend contacting our Customer Care Team for more information on the charges you received. Our fraud team can further investigate the callers and take action on it as soon as possible.

Here's how:

Go to the Help menu and select Search.
Choose the Contact Us tab.
Enter your concern in the field and click Continue.
Hit Get a call or Start a chat and complete the needed information.

Make sure to call them within business hours to guarantee a swift response.

In addition, you can report this to our security team. Rest assured that your concerns have been heard and will be handled accordingly. This way, they can take action on it as early as possible. You can follow the steps outlined by my colleague JamesAndrewM above.

Additionally, I've attached these links to learn how to recognize official Intuit correspondence and websites:

Don't hesitate to comment below if you receive suspicious emails or calls. I'll be happy to help you. Keep safe always, @Caladan39.

G

GST_Man

They're still at it. I got this email this morning:

From: billing=[email address removed] <billing=[email address removed]> On Behalf Of INTUIT QuickBooks CRM

Sent: Wednesday, May 17, 2023 1:38 AM

To: XXXXXXX

Subject: Upcoming Subscription Renewal 2023

Dear Customer,

We hope that you are satisfied using your QuickBooks Product and Services. We take pride in making sure that all of our customers get satisfaction using our products and services. We did want to quickly mention that we are unable to process the payment card on portal as either it's not in Service or You might not have enough funds in your account to make the payment. You can pay by calling directly your Account Relationship Manager at Toll-free +1-844-980-5001 Monday to Friday (8 a.m. - 5 p.m. PST) to continue using your QuickBooks Product, Services and Support.

If you have any questions do not hesitate to give us a call. Please do not reply, this email box is not monitored.

Sincerely,

Customer Relationship Manager Team

Intuit Inc.

2700 Coast Ave

Mountain View, CA 94043

This system email was sent to you regarding QuickBooks services.

Intuit, the Intuit logo, Quicken, QuickBooks, TurboTax, Lacerte, ProSeries and QuickBase, among others, are registered trademarks and/or registered service marks of Intuit Inc.

U

UEA

I just received this same scam call today from [removed]. They said they sent the invoice and if I wanted to pay for it with a credit card. I knew it was scam, so I asked for the invoice number and they said they had to find out and call me back. This is crazy.

C

Carneil_C

Level 6

It's our top priority to secure and keep your account safe, @UEA. I'll route you in the right direction of support about this fraudulent case.

Please know that Intuit will only reach out to you if you ask for a callback from our Support Team. It's good to know that the fraudulent individual hadn't taken anything from you. Also, you can contact our QuickBooks Desktop support to report this. Here's how:

Go to the Help menu, then select QuickBooks Desktop Help.
Select Contact Us.
Please give a brief description of your issue, then select Let's talk, and then choose a way to connect.

For more information about recognizing official Intuit correspondence and websites, check out this article: Identify suspicious activity, phishing scams, and potential fraud.

I'm just a post away if you have any other concerns with QuickBooks Desktop. I'm here to help. Keep safe always.

J

Just_me

Level 3

@Carneil_C LEARN!!

"

Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com.
Any link we send you in an email will always be for an intuit.com address."

SO DO THE SCAM EMAILS!!! STOP telling customers any different.

Have you ever heard of PHISHING? That's not meaning you go out with a stick and catch dinner. It means THE SCAMMERS take YOUR information, whether phone number or email address, and use it to gain access to YOUR customers information, so they can get money.

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