QuickBooks Q&A

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One of my existing vendors who I pay via ACH in Bill Pay has changed their bank. Where do I change the routing and account numbers for that vendor? 

 I want to get rid of ALL the marketing popups, offers for 50% off, and more; I purchased QuickBooks Online not "Advertise Other Intuit or QuickBook Offers" online. Is there any way to do this without training my ad blocker to ALSO block parts of the QuickBooks Online site? DSL

When there is a deposit with multiple payments, we would go to Match, then use drop down box for Receive Payments.  QBO would show available payments to match.  Now, it shows nothing? This just started this week, called support but no solution yet. thank you!

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When I send an invoice it goes to the main invoice contact email I have configured for the customer. I think Quickbooks should add a "Reminder Contact Email" field in the "Customer" record that can be different from the main invoice contact. That way, when I send invoice reminders, they can go to the appropriate contact email I have configured at the customer level instead of the main contact email.

Our company sometimes does consulting work for law firms. These projects are done on a time and material basis. Most of our other projects are fixed cost. When submitting invoices to the law firms, they want to see itemized time entries. This looks like the following:  We have several employees whose time is billed out at individual rates different from their pay rates. These rates don't vary between projects or clients, just between the individual employees based on seniority, education level,  expertise, etc. Historically, I have prepared these manually in a separate document template and then I created an equivalent invoice with just the total for accounting purposes in QuickBooks Online. This is a pain though, and I would like to do this all in QB Online if possible. However when I try to import billable time on the invoice creation screen, the rate is always zero. See screenshot below.  When we originally started using QuickBooks Online and I set up e

My invoice and attachments link is no longer attaching my document to my email.  All attachments are still linked to the invoices, just doesn't attach to the email.  This just started this week.  I contacted QB went through all of their suggestions with no success.  I am using QB Pro Plus 2023 and Outlook.

Credit Limit field isn't available in my Quickbooks Online Plus As per this post : https://quickbooks.intuit.com/learn-support/en-us/other-questions/how-to-set-up-the-credit-limit-for-customers/00/1532979 The credit limit field should be available with the QuickBooks Online Plus.I confirm I have the Plus version, but this field is nowhere to be found in the Customer profile.I try with a different browser without success

I have a check for 17k and the daily limit is 10k.  How do I make this deposit?

We are having issues with our invoices not delivering. It's not new clients that we are having trouble contacting and it's not consistently the same client. All address are correct but are still getting kicked back as delivery issues. We also get the copied email saying the invoice was sent. Anyone else ever have this issue?

2/2/2021 We have used a PO Box since our business began over 15 years ago.  We E-file all of our Payroll and Year-End Reports with that PO Box as our mailing address, which is allowed.  QBO insists on having your physical address if you are to have Direct Deposit for your employees, which is fine.  BUT for the 4th Quarter Reports and for all of the 2020 Year-End Reports (W-2s, Contractors, etc) which we E-filed, QBO took it upon themselves to use our  Physical Address instead of our PO Box.  We never changed anything as it has been setup that way in QBO for over 10 years.  However, the Filing Address is now our physical address and QBO says we must leave it that way or we are not in compliance with them.  If we are not in compliance with QBO, they block you from running payroll, E-paying and E-filing.  Thus you MUST now have a physical address which goes on all of your forms.  Although I need to check, I may need to Amend all forms

Did anyone else receive an unsolicited phone call from Quickbooks Capital? I thought for sure that it was a scam, but the phone number the representative left in their voicemail was the legitimate Quickbooks number [Phone number removed]. I also received an emailed post call survey from Quickbooks Customer Success (I didn't answer the phone call).    If Quickbooks is doing unsolicited calls to advertise, that's really terrible. I hope that it was just a one off error in their system. The voicemail did not suggest that it was a callback. 

I have created custom report and configured e-mail notification to send the report at set frequency on monthly basis.  The reports are not being sent

Our company is with IMS (International Monetary Systems) a barter exchange company.  I need to know how to set up in quickbooks enterprise solutions the use of this 3rd party vendor for bartering and fees.Example:I pay monthly fees of $15.00 in cash and $15.00 comes off my trade activity.  When one of my customers is also with IMS we will barter labor costs with them through IMS   ie: Customer owes us $1,000.00 with a labor cost of $300.00.  IMS authorizes $300 of the Customer's         Trade Activity to be moved and added to our Trade Activity less a 6.5% IMS fee.I have no idea how to set up the use of IMS

WHERE CAN I GET A SPANISH SPEAKING HUMAN TO HELP me sign my assistant up for a spanish speaking course  

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QuickBooks Desktop: How do I setup and use a new payroll item for tracking the new Qualified Overtime Compensation for 2026 that came with the Working Families Tax Cut Act? 

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So I have a product that shows a unit cost of $2.49 but it should be $5.02. So let's say we have 600 items at $2.49 with an inventory value of $1,494.00. It should be 600 items at $5.02 for an inventory value of $3,012.00. I thought to correct this I would need to remove my inventory to 0, go in and change the unit cost to $5.02 and the adjust the quantity back to 600 but when I do the inventory value report still shows $2.49. I don't want to adjust the starting value just the current value. Is there another way to do this?

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I inherited a QuickBooks Online where bank feeds were disconnected last year and immediately reconnected. Instead of reconnecting to the existing bank accounts, it appears that new bank accounts were created and historical transactions were imported going back to January 2024. As a result, there are now active bank accounts and inactive/deleted bank accounts representing the same real-world bank accounts for Jan 2024 to mid-year 2025. The deleted accounts still contain historical activity and balances. The active accounts also contain historical activity. The balances are not exact duplicates, which makes me think the transaction history may have been split between the old and new account structures rather than simply duplicated. QuickBooks later created several transactions labeled “Created by QB Online to adjust balance for deletion” and posted the offsets to Opening Balance Equity in order to zero the deleted accounts. I have already adjusted the active bank accounts so they match t

Hello QuickBooks Team,We are using QuickBooks Pro 2021 Desktop (3-user multi-user environment) installed on Windows Server 2022 Standard.Everything was working normally until we restarted the server. After restart, we received error -6175, 0 and were unable to open the company file.To fix this:I went to File > Utilities, stopped Hosting Multi-User Access, then enabled Hosting againAfter this, the company file opened successfully.However, a new issue appeared:When trying to send invoices to customers, QuickBooks asks to sign in to the Intuit account. Although I am logged in as Admin in QuickBooks, the Intuit sign-in window opens but freezes and never completes the login process.The screen remains stuck and does not proceed.As a result:• We cannot send invoices• We cannot use email functionality• The Intuit account login does not completeHas anyone experienced Intuit sign-in freezing after resolving error -6175,0?What is the proper fix for this?I really appreciate your prompt reply an

I'm working with a new laptop with Windows 11 loaded.  I am having trouble printing so I downloaded the "latest" Quickbooks Tool Hub via the link provided.  When it runs, it notes "several files are missing".   When I tried again, I noted the script was referring to "Windows 10".  Is it possible that the most recent version of QB Tool Hub is not set to Windows 11, and therefore failing to fix my install problem?