QuickBooks Q&A

The new update to Reports makes my printed reports illegible in tiny point 7 font, the workarounds I’ve been given either don’t work (wasted days on these) or takes too long (formatting Excel??) Has anyone found a way to print reports in a normal sized font? Scaling and other such nonsense only changes the screen it does not change the printed font size. Note: I cannot give my boss a report on LEGAL or 11x17 sized paper, please be serious Quickbooks. 

I am trying to connect a Home Depot Commercial Credit account serviced by Citi to QuickBooks Online.The account is accessed through the Citi Retail Services Commercial website:retailservicescommercial.citi.comHowever, when I search for Home Depot in QBO under Bank Transactions → Link Account, the only U.S. Home Depot option available is “Home Depot Consumer Credit Card (Citi).”Searching for Citi also does not show a Citi Retail Services Commercial or Home Depot Commercial option.This is a commercial Home Depot credit account, not a consumer Home Depot credit card, so I do not want to connect it through the consumer option.Is there currently a supported bank-feed connection for Home Depot Commercial Credit accounts serviced by Citi? If this is a known connection issue, is there an open investigation that my account can be added to?Thank you.

I'm a QuickBooks ProAdvisor and my QuickBooks Checking account feed stopped populating into the register approximately ~2 months ago. The account itself is active and showing current activity in the Cash Flow/QuickBooks Checking management area, so this isn't a funds-access issue — it's specifically the sync into the bank feed/register that's broken.I have an open case\that keeps getting routed to the Online Banking team. Each time, I'm asked to re-enter my bank login credentials to reconnect the feed. QuickBooks Checking doesn't have a separate bank login — the account is managed entirely through QuickBooks, with no independent Green Dot portal — so this troubleshooting step doesn't apply and can't be completed. I've explained this on 6-7 separate calls and the case keeps looping back to the same request.Since QuickBooks Checking is a Payments/Money product rather than a third-party bank connection, I'm hoping this can be escalated to the team that actually owns that infrastructure, o

Two weeks ago, my customers started receiving emails after they open an invoice reminding them that they did not pay.  I contacted Quickbooks, and as usual they were first completely confused by a feature in their own software and took them a week to get back to me.  When they did, they stated this is a new feature and there is no option to turn it on or off.  Does anyone know if there is a way to turn these emails off?  Or is there a way to edit these emails as they are completely unprofessional?This is not a reminder email.  I have those set and have zero issues.  This is appears to be a new feature rolled out with the typical zero thought Quickbooks gives to features.

Need help - QB Chat Room says I am not the admin and that is why I can't Activate Direct Deposit.  I am the only user on the account, i set up the account I am not sure how to fix this to so I can Activate the Employee Direct Deposit  Can someone please help me

How to make my customer pay the invoice processing fee in the right way?

Can we undo the reconciliation using QBO? One of our trainee madw some errors. 

The registered account manager passed away and we can’t figure out his login. How do we get the entire account deleted and canceled?

There has been an unexpected delay in generating your token. Please try again later. It shows everytime if I want an advance on centlec

Can you provide me with Intuit/Quickbooks full diagnostic procedures to test file performance while using QuickBooks Enterprise for Desktop, from server while using in multi user mode at local machines.We also would like something showing that our file size of 1.5gb is not the sole cause of the file performance issues,.Recommended installation and setup of QBE on server and local computers. 

We cancelled our QuickBooks Desktop Pro Plus as of March 8th, 2026. Today, April 28th, 2026, I am now getting the message "Your 1 year view-only access period is over. Your QuickBooks subscription is no longer active. To get access, renew your subscription." when I try to open QuickBooks. It has been less than two months since our subscription cancelled, not 1 year. I would upload an attachment of the message here, but even though I am signed in, I get the message "You must be signed in to add attachments" at the bottom of the post page, so I guess that's also not working for some reason. I need to figure out how to get the view-only access to QuickBooks desktop back.

Paypal disappeared from the bank register. It now won't integrate without error. Noone at QB knows how to fix it

Jobs

I have deleted the number and reentered and it still give this message.  And in Intuit it says we do have a subscription and it is current and so is the payment method 

Home Depot Commercial account quit syncing in bank feeds.  I removed the account as instructed  and now there isn’t a way to reconnect it.  The option that comes up when linking a new card is for the consumer site - not the commercial site.  If I try to enter the URL in the box it says it cannot find anything.  I can see that this has been an ongoing issue for YEARS.   Is QBO going to ever fix this problem?   And don’t tell me I can manually import the transactions.  If I wanted to do things manually I wouldn’t be paying thousands of dollars for QBO and it’s continuous spamming me with pop-ups for other things of theirs to buy!!!  Granted, that is another issue, but really, you shouldn’t get pop ups selling their other products when you are PAYING for a service.

For QuickBooks Desktop Enterprise specifically, what option(s) currently exist for paying vendors through ACH?We’re looking for options ideally native to QBE, but that at least sync to QBE. I’m finding that many answers in support and community are either out of date or not relevant to this product (Desktop Enterprise).As far as we can tell, the following options may be available but hoping to get confirmation and information on setup and specifics of how they work, which is scarce.Desktop Enterprise connect directly to a major bank in a way that triggers an ACH payment to be made automatically once processed in QBDE. Does this currently exist? If so, any information would be greatly appreciated. Bill Pay through Melio: I understand this was replaced by an intuit-native solution for other products, but still is relevant to QB Desktop Online. Is this correct? If there a resource that describes how they interact (workflows, permissions, etc) and/or how to set this up that would be great.

For a LONG time now QuickBooks constantly aborts on me. We have 3 users working from a “server” (not a real server but a separate dedicated computer, so the host is on that machine), but I’m the only one this is happening to. It’s literally constant, some days once, other days ukp to 5 or 6 times and constantly interrupting my work flow. Sometimes all I have to do is switch windows. Sometimes I go outside of QB (to the web or a document on my computer) and when I switch back it aborts. It’s happening in every aspect of QB - entering vendor bills, payroll transactions and running reports, It happens when looking at customers or vendors, or lists of all kinds -- right in front of me it aborts and I’m not even touching the keyboard, just looking at the screen.I’m hearing rumors that QB is making this happen intentionally. We all know Intuit is doing everything it can to force users to go online. I do not want to go online and I’ve had to fight every year to get my desktop version renewed.

I have four transactions as below showing in my Quickbooks online as "Spent" however when I go to look for them in my bank statements there are no debt/withdrawal entries that match.   9/11 - $7.009/11 - $33.009/11 - $3.009/11 - $10.00 To resolve the imbalance of $53 dollars between the two systems I excluded them from Quickbooks.  The question is why are those showing in Quickbooks as entries being spent when there is no such entries at the bank level? Thank you in advance. 

I received the below 4000 message when trying to connect to my Chase bank for the first time. Can you please advise? Something unexpected happened and we can’t connect to Chase Bank.Try again in a few hours. (4000)

issue (350)

QuickBooks has been working on it since May, also.

If I could I would upload a screenshot but this platform won't let me. Every time I try to connect my Amex CC, it says I've done it successfully, then I return to QBO online, and I get an error message.

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cannot download transactions from wells fargo using quickbooks connection tool. just says error for few days now.

Hello,I'm using the web based version of Quick Books Self employed. I was having no problems at all until I discovered a batch of missing transactions in the middle of the year. I decided to upload a .csv file of these transaction, however I used the wrong file and uploaded the whole year. I now have numerous duplicate transactions. Can I delete this whole year and start again and if so how do I do this? Any help would be much appreciated. Kind regards Tracey