QuickBooks Q&A

My system shows that the email was sent and there's a time stamp on it but I've received nothing in the customer's receive nothing

We have the desktop version of Enterprise for Manufacturers and Wholesalers. We have setup low order points inside the inventory but do not get alerted when stock is running low. I have read how this feature is available to online users but can not find how desktop versions can get alerts. Is that feature available to us and does anybody know how to set it up? Stay safe and healthy ! Thank you in advance !

I accidentally created an accountant’s copy of quickbooks, now it is waiting pending return from accountant. Since it was accidental, I have no intent to give this to an accountant. How do I undue my quickbooks file that is waiting on a return from accountant without transferring my file to an accountant?

Description:Bug: QB Time hours import to invoice adds floating-point error to quantity field (started January 2026)SummarySince January 2026, importing billable time from QuickBooks Time into a QBO invoice via the Suggested Transactions feature results in the quantity field being populated with a floating-point error instead of the correct decimal value. This occurs consistently across multiple customers and multiple hour values, confirming it is a platform-wide issue and not isolated to a single account, customer record, or time entry.Examples| Hours Logged in QB Time | Quantity Imported on Invoice ||---|---|| 9.5 | 9.50002254384778 || 9.8 | 9.7999910 || 7.8 | 7.7999[removed] || 9.4 | 9.39999008084114 |Additional values are affected beyond those listed above — this appears to impact most or all non-whole-hour entries.Prior Support CaseThis issue was previously reported to QuickBooks Support (Case #15156112402). The case was closed as "unable to reproduce." The examples documented abov

No text available

No text available

We're a small business. Been using QB for 20 years. We used it the same for 2 decades. Check, online banking. 2 banks and 2 credit card to reconcile once a month. Until 2023 we updated the software every 2 years and paid $250. 2023 it went up on subscription to $530 2024 it went up to $6892025 it's going up to $999 400% in 3 years for a small business with one license for desktop version and no payroll. And the reason? QB is a monopoly on this end and small and medium size businesses don't have other options. So this is what we get. CPAs will work only with QB. I called my accountant of many years. She says that QB are crooks and criminals on this end squeezing small businesses with no alternative but she can only work with this. This is NOT right. MS office doesn't cost like this. None of the online software we use had the nerve to raise rates like this. Only a monopoly can do this and QB exploiting us small business to the last cent. I bet you next year

How do I adjust my NH unemployment tax report. qb online says I oh and the state of NH says we have a credit.

Hi, I am trying to view shifts worked / time sheets from 2024 as I am filing a complaint against my employer. This is due to me not being paid for a lot of hours from 2024, and I need to be able to view these sheets as evidence that I did work them, and did not get paid, any help would be appreciated!

I'm looking for articles, white papers, guidance, best practices for managing Work in Progress for a General Contractor.  For the past several years he was been coding a lot of expenses and payments to WIP but it is never closed out.  It looks like I will have to go back several years and closeout completed jobs and make sure at year-end jobs are correctly progressed (to the best of our ability). The GC is using QBDT 2019 Pro. Any information would be helpful Thank youEJ 

No text available

I'm importing an accountants change file and I get all the way to the review changes window, click on Incorporate Accountant's Changes and literally nothing happens, no errors, no new windows open, nothing, QB acts like I haven't clicked on anything. Need some suggestions please.Using accountant desktop 2022 

When QB forced us to use the new invoice software it took away our ability to use the keyboard to toggle up and down line items. Certainly they wouldn't TAKE AWAY a feature from the old version that was so important? Not being able to use the up/down arrows on our keyboard has doubled the time it takes to do invoicing by forcing us to click each square with the mouse. Can we go back to the old version that had this feature? It's hard to believe QB would overlook such an important feature to use keyboard to navigate line items and call it an improvement. So disappointed.

This is something we've encountered since the last QBDT update. When running a Trial Balance for a client's books, some of the account numbers are not in the same order as showing on the chart of accounts. For example, our CPA sets up the Fixed Assets as: 1305 Equipment1310 Accum Depr--Equip1320 Automotive1330 Accum Depr--Automotiveetc ... These accounts show in the correct order in the COA. But are acually reversed on the TB with 1330 first, then 1320, 1310, 1305.Could this be an update bug? Or am I missing something here? For this particular client, all the other account lines are in the correct order. Just the FA lines are affected.   

Hello! I am using WIP for job tracking.  When I close WIP (by closing out the "item" and transfer into "COGS) this zeros out the WIP report, but the WIP Account does not show any deductions.  I suppose this makes sense because "closing WIP" is not touching the WIP account, so what do I need to be doing to make sure that when i create a "Bill" to close out WIP that is also reduces the WIP account?  Thank you so much! 

I cannot access my payroll information. Workforce is telling me that the company doesn’t exist. 

Etsy says it's still connected on that end, and QB says it's connected and updating, but nothing has posted since 02/08.

What if I used to work for a different company that used my gmail account and now a new, different employer has invited me to use quickbooks workforce with the same gmail and it is telling me I cannot have access? I suspect this is because I no longer work for the prior company?  Can you help with how I can resolve this? 

I need to email a batch of invoices to my QB email... is there a way for QB to automatically separate them into individual attachments and into separate entries for my QB account?

No text available

No text available

No text available

QB changed the email for my vendor to their accounting email when I paid them, and now the order email is gone. Can there be multiple emails for one vendor? If so, how?

Invoices do not load and we can't make changes or save changes. Buttons at the bottom of the invoice screen are not "clickable". The only button that you can click on is Recurring. You can see the other buttons but you can't click on them. File size warnings and character limit warning are not alerting the user so when invoices do save and "send" they fail because they exceed the attachment limit and/or the character limit. Support did not realize this was an issue because they did not get a warning and I did not get a warning.  I'm sharing a discovery regarding our current invoicing issues that support seems to have overlooked.Our problematic invoices exceed the 20MB maximum attachment file size, with some reaching over 46MB. Previously, QBO alerted users when this limit was exceeded; however, that warning is no longer appearing. During my recent support call, the agent didn't recognize the total file size as an issue, as neither of us realized the attachments on the pr

Hi, I'm trying to figure out how to run Enterprise Diamond for 6 companies on the same computer as Enterprise Gold for one company. I purchased the subscription but when I go to install it I'm not able to pick the location for the program files and I'm afraid it will override the current Contractor 24 version I have set up under the Diamond subscription. Maybe this isn't the case but I didn't want to try it without getting some feedback first. I need to use the enhanced payroll for the gold company while maintaining the assisted payroll for the diamond companies due to employees being in Wyoming (not supported by assisted). Please help as the call desk expert said I just need to purchase a separate computer.   [Attachment with PII removed]