Cleared/Uncleared amounts

It seems you may have a duplicate transaction in your QuickBooks system. Since the reconciliation report updates in real time, the deposit you successfully reconciled for April is correctly marked as Cleared. However, because a second, duplicate entry of that same deposit exists in your system, it remains Uncleared and keeps haunting your active reconciliation screen.

Before deleting anything, let's confirm that it is indeed a duplicate. Here's how to identify and safely remove it without affecting your past reconciliations:

1. Go to the top menu, select Banking, and choose Use Register.
2. Select your bank account from the dropdown and click OK.
3. Scroll to the deposit date in April and look closely at the Cleared column (the column with the Checkmark ✓ at the top).
4. You should see two separate entries for the same deposit amount. One will have a Checkmark (✓) next to it, while the other will be Blank.

Once you've verified that the blank entry is indeed a duplicate one, right-click on it and select Delete Deposit. When prompted to confirm the deletion, click OK. Since you're deleting the unreconciled version, your April balances will remain intact, and the item will instantly disappear from your reconciliation screen.

If you determine that the blank entry is actually a legitimate, separate transaction, do not delete it. Instead, you can manually reconcile it by clicking in the Cleared column of the register until a Checkmark ✓ appears, then click Record. This will mark it as Cleared in your reports.

Feel free to return to this thread if you have any additional questions.