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FrancisWymanPTO
November 22, 2020
Question

Bill Pay Questions

  • November 22, 2020
  • 1 reply
  • 2 views

First off, I am new to QuickBooks Online.

 

I just paid my first bill and had a paper check sent to someone. When I look at my check register, it has a withdrawal & deposit in the amount of this bill. When I run an account quick report, it shows as a deposit. I am very lost and confused. When connecting to my bank account to authorize bill pay, it seems to have created a new bank account in QuickBooks also. I don't think I did anything wrong, but I am clearly not understanding something.

1 reply

Kristine Mae
Kristine MaeModerator
Moderator
November 22, 2020

We want this sorted out as much as you do, FrancisWymanPTO.

 

The bill payments should show as withdrawal since it's a money-out transaction. We'll have to check your records why it's showing as a deposit. I suggest reaching out to our customer care support so an agent can take a better look at this. Here's how:

  1. Click Help inside QuickBooks Online.
  2. Select Talk to a human.
  3. Enter "Online bill pay concern" in the Type something field.
  4. Click I still need a human.
  5. Select Contact us.
  6. Choose either Messaging or Callback. 

Concerning the bank account, once you sign up for bill pay, it'll let you select what account you want to connect to. It shouldn't create a new one unless it's a different one. 

 

Let me share some articles about Online Bill pay that can help you:

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