Hi there, jswi. We have a way on how you can reach out to our Customer Care Support without getting a phone number. Please check out our support hours and contact us at a time convenient to you. Here's how: Log in to your QuickBooks Online account. Click the Help icon located in the upper right-hand corner. In the Help window, click the Contact Us button located at the bottom. Enter your question and click Let's talk. Select Start messaging or Get a callback.Please see sample screenshot for reference: Meanwhile, you can also provide us the details about your concern. We might be able to resolve this without contacting our support team. I'll be around for any additional questions you have. Thanks.

Question

Customer support number ?

Forum|Forum|6 years ago
January 1, 2020
4 replies
25 views

No text available

QuickBooks Online

RenjolynC

Level 9

Hi there, jswi.

We have a way on how you can reach out to our Customer Care Support without getting a phone number. Please check out our support hours and contact us at a time convenient to you.

Here's how:

Log in to your QuickBooks Online account.
Click the Help icon located in the upper right-hand corner.
In the Help window, click the Contact Us button located at the bottom.
Enter your question and click Let's talk.
Select Start messaging or Get a callback.

Please see sample screenshot for reference:

Meanwhile, you can also provide us the details about your concern. We might be able to resolve this without contacting our support team.

I'll be around for any additional questions you have. Thanks.

W

walt-dmi_i

A CSR Teck was helping me through Glance. They had me uninstall QB Pro and said they would call back. They haven't. My number is (REMOVED), Email [email address removed]

MaryLurleenM

Level 6

We're unable to reconnect you here in the Community, walt-dmi_i.

You'll want to reach them back, they can pull up your account and proceed on the next steps:

Check this article for the contact support details: Contact Support. There might be a high volume of calls waiting, and it may take time. We have limited staff due to COVID-19.

Here are some articles for reference in reinstalling QuickBooks Desktop:

Let me know if you need anything else.

B

Broadreach

The VERY WORST part of Intuit is how difficult it is to get customer support, and this "forum" is just one more aspect of the company endlessly shunting users from one "help" question to another. The ONLY way to get in person help is to call sales, which unsurprisingly, is actually staffed 24/7. So I have a very expensive online/payroll program and need to update the credit card payment information, but my name is misspelled as Catherine Jennings, vs. the real name Katherine Jennings, and it tells me to have the "owner" (ME!) login, which isn't possible. Also the name of one business is also misspelled Groton Sailing, instead of the real name Croton Sailing, and both of these are likely to the proliferation of non-English speakers manning the help desk. Very, very frustrating experience.

C

Charies_M

Level 9

Let me make it up to you, Broadreach.

I appreciate you for letting us know your experience with the support. This is something Intuit doesn't want you to come across in your future interactions.

The availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

We strive to provide excellent customer service and deliver customer satisfaction at all time. That said, may I know if your issue with updating your credit card was resolved? Or is your name and business name already corrected? If not, I'm here to address them all.

You can go to the Account and Settings section to update the business name. I'll show you how below:p

Click the Gear icon and look for Account and Settings.
Go to the Company tab and click the Pencil icon beside Company name.
Enter the correct business name that will be shown on sales forms and purchase orders.
Click Save.

For you misspelled name, please contact our QuickBooks Care Team. I understand you've already contacted us about this. Since, the nature of this includes personal information, it would be best to work on this in a secure environment. They can help correct the name so you're able to update your payment information successfully. You can follow steps provided by the previous agents on how to reach us.

Feel free to read through this article about updating payment information for QBO: Updating the payment information for your subscription.

Be sure to get back to me if you have other concerns. I'd be more than happy to assist you further. Wishing you well.

A

abrown1564

How do you get to support

Adrian_A

Level 8

Hi abrown1564,

You can follow the steps shared by CharleneMae_F to get in touch with one of our Phone Support agents.

Also, if you have some how do I concerns, feel free to visit our Help page. We have laid articles there that will help you resolve your queries.

For the complete guide in processing your QuickBooks file, you can pin these references:

Keep me posted if anything arises. Have a good one!

D

dianemil6

I am unable to get into my account. Is there and outage? I have tried two different devices, cleared cookies with the same result

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