How do we issue a refund?

Hello, @shannon-hatfield.

You can issue a refund to your customer by creating a refund receipt, which allows you to refund the full amount to your customer even if they used their credit card. The steps below will show you how:

1. Navigate to the + New button and choose a Refund receipt.
2. Select the customer you want to give the refund to in the Customer drop-down box.
3. Fill out the other fields with the information from the original sale.
4. Pick the payment method and the account to issue the refund from, then enter the product/service you're refunding and the amount.
5. Hit Save and close (or Save and send if you want to send the receipt to your customer).

Please keep in mind that you can only issue a credit card refund within six months of purchase. For more information, you can check out this article: Refund a credit card payment in QuickBooks Online.

I'm only a few clicks away should you have any other questions. Take care!