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April 6, 2020
Question

How long does it takes to verify email

  • April 6, 2020
  • 3 replies
  • 6 views
No text available

3 replies

Level 9
April 6, 2020

Good day, norleansese.

 

There isn't a specific time frame for most email verification in QuickBooks Online (QBO). However, this shouldn't take longer.

 

May I know what specific email verification process are you referring to? Any details you can share that would help me understand the situation would be appreciated.

 

I'll be on the look out of your response. I want to make sure this is taken care of. Have a wonderful day ahead!

June 2, 2020

I've also been required to verify email from QBPro 2020. Received email from Intuit to confirm verification. It has taken over 30 minutes - so far - without completing verification. I am unable to use my program while this process lingers.  Please help. Thanks. 

JoesemM
QuickBooks Team
June 2, 2020

Thanks for joining this thread, @SCWverificationConvo.

 

Let's reset your Intuit ID settings, this way it will refresh your Intuit account. Here's how:

 

  1. From the Help menu, select Reset Intuit ID Settings.
  2. Enter the word YES in the confirm field.
  3. Click OK.

Once you've done, go to the Company menu and click My Company. Then tap on the Sign-in button, on the pop-up, enter your Intuit credentials, then click Sign In

 

 You can also reach out to our QuickBooks Desktop Support Team for assistance. They can pull up your account securely and help you reset your Intuit ID.

 

Here's how you can contact our customer support:

 

  1. Select QuickBooks Desktop Help from the Help menu.
  2. You can also press F1 on your keyboard to bring up the same Help Panel
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Select either Message Us or Call Us.  

Just a heads up, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.

 

For additional reference, you can browse these articles, it provides steps to make sure your email address is updated.

 

 

Don't hesitate to drop a comment below if you have any other questions about QuickBooks. I'd be happy to answer them for you. Take good care.