Journal Entry

Hello,@mwagner17.  I understand that you're dealing with an issue regarding an invoice in QuickBooks Online that wasn't intended for you. I can see that you've already taken the initiative to create a Journal Entry to zero out the balance, and I commend you for taking those initial steps. Let me provide further assistance so we can resolve the outstanding invoice.

Firstly, please be aware that QuickBooks Online doesn't recognize a Journal Entry as a payment unless it is linked to a bill or invoice. In light of this, I would suggest creating a Pay Bill transaction and linking it to the Journal Entry you've created. This will help us effectively eliminate the due invoice.

I'd be glad to walk you through the process to ensure a smooth and accurate process. Here's how:

1. Go to the +New icon then select Pay bills.
2. Locate the Journal Entry created. 
3. Put a checkmark beside it by ticking on the box.
   
   
    
4. When done, select Save or Save and close.

By doing this, the invoice won't stop showing as past due already. 

In addition, I'm delighted to provide you with this informative article that will assist you in understanding how to effectively manage bills in QuickBooks Online. It covers the differences between bills, checks, and expenses, offering valuable insights on handling bills to be paid later and bills that require immediate payment: Learn the difference between bills, checks, and expenses in QuickBooks Online.

Thank you for reaching out to us. If you encounter any further issues or have additional questions about managing bills in QuickBooks Online, don't hesitate to ask. Our dedicated team is always ready to assist you. We appreciate your participation in the Community and look forward to helping you with your QuickBooks needs. Have a fantastic day!