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A
aquinones
February 20, 2023
Question

Printer defaults to 2 copies

  • February 20, 2023
  • 1 reply
  • 5 views

Out of the blue my print jobs automatically print 2 copies.  I went in manually and changes my reports to 1 copy and it worked fine until I start a new session of QB's.

 

Please let me know how to fix this problem. 

1 reply

Nicole_N
Nicole_NQuickBooks Team
QuickBooks Team
February 20, 2023

Hi @aquinones, good thing you posted here.

 

I see that after you've manually changed the print report settings, it still defaults back to two copies. No worries because I know a couple of troubleshooting steps to isolate this issue and get your work done in no time.

First, make sure to update your QuickBooks Desktop to its latest release. This way, we can ensure the software run with the newest features and updates. Also, remember to check if you have the latest printer driver installed and if there are no error messages or warning lights on your printer. 

 

You might also want to check your printer settings to see if it prints several copies. Change the settings to fix this. 

 

If the issue persists, I recommend you run the Verify & Rebuild utility tool. This scans your company file for potential errors and promptly corrects them. I'll show you how.

 

To Verify:

 

  1. Go to the File menu and select Utilities.
  2. Select Verify Data, then select OK to close all windows.
  3. Once verified, you can rebuild your company file to fix any errors or data damage found.

 

To Rebuild:

 

  1. Go back to the File menu and select Utilities.
  2. Select Rebuild Data.
  3. Click OK to close all windows.

 

Another thing to do is to rename the Qbprint.qbp file. It contains the preferences for printing your reports.

 

I'm also adding this article that helps fixing any printing, emailing, or saving PDF files:  Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

Please let me know how it goes. I'll be right here to help you out with fixing printing issues. Take care always.

A
aquinonesAuthor
February 20, 2023

I have already done all this. 

E
Ethel_AQuickBooks Team
QuickBooks Team
February 20, 2023

I'm here to ensure you can print one copy of your report in QuickBooks Desktop, @aquinones.

 

I appreciate you performing the troubleshooting steps provided by my colleague. If the issue persists, I suggest reaching our Support Team for further assistance. A live representative will be able to pull up your account securely and investigate further the root cause of this issue.

 

Here's how:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Continue.
  5. Sign in to your Intuit account, then choose Continue and Continue with my account.
    • If you don't have an account, you can Create a new account.
  6. We'll email you a single-use code. Enter your code and select Continue.
    • If you have more than one account, choose the one you want to use and then Continue.
  7. Select to chat with us or Have us call you.

 

I'm also adding this article to help you fix print problems in QuickBooks Desktop: Fix PDF and Print problems with QuickBooks Desktop. 

 

Let me know if you need additional assistance in printing reports. I'm always here to help. Have a great day.

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