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TCIBryce6916
February 9, 2022
Question

Reconciliation Errors - No Amount Change

  • February 9, 2022
  • 5 replies
  • 39 views

Good Evening, 

My starting balance for an account I am trying to reconcile is off. When I pull up the reconciliation errors report under the link "We can help you fix it", it says there are a number of transactions with error "Amount Changed", but none of the transactions listed have a changed amount. These transactions also don't seem to correspond to the amount that the starting balance is off by. Has anyone seen this before?

 

Thanks, 

    5 replies

    Rasa-LilaMQuickBooks Team
    QuickBooks Team
    February 9, 2022

    Hello there, TCIBryce6916.


    I appreciate you for performing the initial steps to fix your reconciliation issues. Let’s run another one to ensure you can reconcile the account smoothly.


    Since there were no changes in the amount, you can run the Reconciliation Report. This is to see if your previous reconciliation has balanced out.


    Here’s how:

     

    1. In QuickBooks Online (QBO), navigate to the Reports menu on the left panel to open the Reports Center.
    2. Enter Reconciliation Report in the Find report by name search field.
    3. In the History by account screen, click the Account drop-down and choose the bank or credit card account.
    4. Press the Report period drop-down and set the correct date.
    5. Then click the View report link.

     

    Once you've identified where the issue is stemming from, you can start reconciling the account.

     

    I’ve included some links below for additional resources. These articles contain solutions on how to troubleshoot reconciliation discrepancies.

     

     

    Reach out to me again if you have additional reconciliation concerns. I’ll get back to assist further. Have a good one.

    TCIBryce6916Author
    February 9, 2022

    I've attached the reconciliation report for the month of October 2021, which is the only month that showed a variance. Interestingly, it showed a variance of $54.56 instead of the amount shown above at the 'Reconcile' screen. It also shows a single charge having been deleted that was for a different amount as well. Could an 'Account Change' item from an expense to COGS have created this delta between the figures?

    RCVQuickBooks Team
    QuickBooks Team
    February 9, 2022

    Thanks for coming back and providing us a screenshot to better isolate the issue, TCIBryce6916. 

     

    We can click the transaction on the Discrepancy section for us to check on what happened to it. Then, we can go to the Activity column that tells us what happen to the transaction. We ca also run the Reconciliation Change Report. It displays a list of changes that were made to the reconciled transactions or accounts.  Here's how

    1. Go to the Reports menu.
    2. Scroll down to the For my accountant section.
    3. Choose Reconciliation Reports.
    4. From the Accounts drop-down, select the bank account you're working on.
    5. Set the Date Range of the report.
    6. From the Action column, click the View Report link.

     

    Once we identified where the issue is coming from, we can start reconciling the account. You can check out this article for more details about fixing reconciliation issues: Fix issues the first time you reconcile an account in QuickBooks Online. I also recommend reading our reconciliation guide to ensure your register is accurate.

     

    Please know that I'm just a post away if you have any other questions about managing your register in QuickBooks. It'll always be my pleasure to help. Have a great day ahead

    tgtaylor504
    January 13, 2023

    I am having this exact issue, but there is no discrepancy when I open the bank reconciliation for that period. 

    Ethel_AQuickBooks Team
    QuickBooks Team
    January 13, 2023

    Welcome to the Community, @tgtaylor504.

     

    I am here to help resolve the reconciliation issues. 

     

    Reconciliation discrepancies may result from the following causes:

     

    • Duplicate transactions
    • The transaction was associated with a different bank account
    • Previously reconciled transactions were edited or deleted
    • The opening balance or an account is incorrect

     

    If you don't have an accountant, find one here: Find an Accountant.

     

    You can read through this article as a reference to undo reconciliation in its entirety: How to Unreconcile a Transaction or Undo a Reconciliation.

     

    Feel free to visit these links about reconciliation in QBO for reference:

     

    Feel free to contact us again if there is anything more you'd like to discuss while reconciling. I'm always here to help you out.

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