The Get a Callback button doesn't work. How else can a customer receive customer support?

Hello @yadira6268,

There are times that your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why the Get a Callback button from the Help menu seems not working as expected.

Before we proceed, can chase a brief description of your concern here so that offer you help while you're in the Community? Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, you can clear your regular browser's cache so the system can start fresh. But if you get the same results while using a private browser, use a different browser app instead.

Lastly, here's are helpful articles you can read to learn more about how you can work well with your business in QuickBooks: Help Articles for QuickBooks Online.

If there's anything else that I can help you with, let me know in the comments. I'll be here to help.