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September 22, 2023
Question

Where are email that where sent stored

  • September 22, 2023
  • 1 reply
  • 6 views
when emailing a customer how do you know that it was actually sent? where are the sent email receipts at

1 reply

AldritchM
September 22, 2023

Hi @kdy1,

 

I'm here to help you track the past emails you sent to your customers.

 

QuickBooks Online doesn't store those sent emails. However, we can check to see if an invoice (or any transaction) is sent using the Audit log. Here's how to do it:

 

Here's how:

  1. Go to Settings :gear: and select Audit Log.
  2. Locate the email invoice under the Event column.
  3. Then click View.

Also, you can use the BCC/CC feature if you want to receive a copy of the emailed transaction.

 

Here's how:

 

  1. Head to the Gear icon and click Account and Settings.
  2. On the Sales menu, select Messages.
  3. Hit check on the Email me a copy at [your email address] box. After that, you can enter your preferred CC and BCC email addresses and sales form.
  4. Click Save.

If you also want to take care of your receipts and bills, you can check this article: Email receipts and bills to QuickBooks Online Keep us posted if you need further help or have other concerns. Have a good day!