Where are my customer payments

Welcome to the QuickBooks Community, mark364.

Please know that customer's payments are directly deposited to the bank account you set up in your Merchant account. Let me provide further insights about the funding time so you're able to find the entries. I'll also ensure the deposit will be shown in your bank account and route you to the right support team to assist you further on this matter.

QuickBooks typically deposits your first set of payments (sometimes referred to as a batch) within 5 business days. Once you're new to QuickBooks Payments, your ACH payments will take a bit longer during your first month. You'll get your payments within 5 days for the first 1 to 4 weeks while we set up your merchant account. If everything is set, we'll deposit customer payments much faster, typically within two business days.

Then, if your customer paid via credit card, the amount normally enters your deposit bank account the next working day. However, it still varies on the time you enter transactions and the bank you choose for payments to be deposited. It can also vary on how long it takes the bank to verify and process electronic deposits. You may open this article to see extra details: Find out when QuickBooks Payments deposits customer payments.

If the payment is still not deposited within the given length of time, I suggest contacting our Merchants Services Support Team. They're the best support group for such inquiries as they can request account information. They can also verify the status of the payments and investigate why it wasn't deposited to your account yet.

Here's how to contact them through QuickBooks Online:

1. Sign in to your QuickBooks Online company.
2. Choose Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us.

In case you need steps on how to see which payments are included in a deposit, you can read this article: Common questions about payments deposits in QuickBooks Online.

Please let me know if you still have concerns related to managing customer's payments in QuickBooks. I'm always here to help you, mark364. Take care.