Correct improperly received payment

Hi there, 

Thanks for providing all that information regarding your situation with your client's books. I know how important it is to ensure all transactions are entered properly. When you need to make adjustments, the most important thing is to ensure the changes don't impact the work you've already done, such as your reconciliations from previous periods. If you're not sure where to go from here, I'd be happy to point you in the right direction. 

Your situation is unique, and without having the ability in the Community environment to delve deeper into the issue and see a visual aid of what's happening, I'm limited in what to suggest. The next step I'd encourage you to take, however, is to review the Audit history of your transaction to see when the original invoice was created. To do that, open the invoice, then click More at the bottom of the page. Next, select Audit History. This will display the entire history of the transaction, including when it was created. 

This may offer you some insight as to next steps. It may be as simple as to edit the date of the transaction, however it's important for an agent to review the specifics in order to get you back on track. I want to make sure you're given the appropriate help in order to get this resolved. 

I'd encourage you to reach out to our tech support team for further assistance with this. An agent has the option to remotely share your screen, which is going to be very handy in offering the right solution.

Have a great day.