chargeback

To resolve a duplicate payment chargeback, record the bank withdrawal as an Expense or Check to Accounts Receivable, apply that expense against the duplicate credit via a $0 Receive Payment, and match it in your bank feed. This clears the phantom credit and reconciles your bank feed without affecting the original paid invoice.

Here's how:

1. Click the + Create button in the top left corner and select Expense (or Check).
2. Select the date for the chargeback.
3. Choose Accounts Receivable from the CATEGORY drop-down list.
4. Choose the customer from the Customer/Project list.
5. Fill in other details and ensure they match the duplicate payment.
6. Click Save and close.

Next, we need to link the chargeback Expense/Check you just created to the duplicate payment sitting on the customer's account so they cancel each other out.  

1. Click the + Create button and select Receive Payment.
2. Select the Customer from the dropdown menu.
3. Check the box for the Expense/Check you just created.
4. Place a Checkmark for duplicate payment in the Credits section.
5. Verify the Amount received is $0.00 and click Record and close.

Lastly, navigate to your Bank transactions tab. Locate the chargeback withdrawal that was downloaded from your live bank feed. QuickBooks should now automatically recognize the entry and offer a green Match button to link it to the Expense/Check you created.

Don't hesitate to get back to us if you have other concerns.