Custom Templates not retaining my formatting

It usually happens for one of two reasons: either the wrong template is active on your screen, or the QuickBooks printing engine is rejecting the custom layout due to a minor spacing glitch. Let's make sure your specific, customized template is actually selected right there on the transaction. Sometimes QuickBooks silently swaps it back to the default template. Here's how:

1. Select Customers and then Create Invoices.
2. Click the Template dropdown menu.
3. Verify the exact name selected. If you see anything other than your custom template, choose your custom template.

If you changed the template and the new template doesn't show when you create another invoice, you may have a damaged template. Please ensure that your columns aren't overlapping and the margins are correct.

If the layout is clean but the print preview still fails, your print preference file is likely damaged. Let's try duplicating your customized template and using the duplicate instead. If the issue persists, please follow the steps provided in this article: Rename the QBprint.qbp file.

Please let us know if you have any questions about this or any other concerns with QuickBooks by using the Reply button.