Gocardless Deposits not being created since 24/04/26

Mine was fixed on the 8th strangely enough.  Have you had the bogus deposits made containing just previous GC fees?

Also, it’s a shame that pressing “View Reply” on the notification email about your post doesn’t view the actual reply.  I’m still having to use an incognito window to use the community.  It just doesn’t work otherwise.

​@DClelland Yes, that’s what happened with me - see above.  I’ve been battling to get my accounts to balance too and I finally spotted there was a bogus deposit on Saturday just containing the GC fee from one of the transactions I’ve manually processed.  How on earth it created one on Saturday I’ve no idea.  I’ve reported back via email this was happening and they have ignored me…

I did receive an update however yesterday :

“Thank you for being a valued QuickBooks customer. We appreciate you taking the time to share your experience with us regarding the behavior you've encountered while using your QuickBooks Online product.
We're glad to let you know that the fix has now been rolled out, and GoCardless deposits/payments are once again being automatically generated in QuickBooks Online going forward.
The team is currently completing the remaining work to backfill any deposits/payments that were missed while the issue was ongoing.
While this backfill work is completed, we would like to inform you that you can manually record any GoCardless payments affected before the fix, as per the below steps. Note this only applies to invoices from before the fix was rolled out — if you'd rather wait, no action is needed on your end, and we'll be in touch once the backfill is ready.
Step 1 – Locate the relevant invoices — Locate the GoCardless invoices in QuickBooks Online that are showing as unpaid.
Step 2 – Check your unpaid invoices — Review your list of unpaid invoices in QuickBooks Online. For each unpaid invoice, verify whether payment has already been received by checking either your GoCardless account or your bank account directly.
Step 3 – Click 'Receive Payment' — Open any invoices which have been paid and are showing as unpaid in QuickBooks Online. Once the invoice is open, select the 'Receive Payment' button which will open the payment screen.
Step 4 – Link to the correct customer and bank account — Within the Receive Payment screen, ensure the payment is connected to the relevant customer, the correct bank account, that it's for the correct amount and that it's dated on the correct date.
Step 5 – Batch multiple invoices (optional but recommended) — If you have several unpaid GoCardless invoices, you do not need to process each one individually. You can select all open invoices and create a single Receive Payment to cover them all in one action, saving you time.
Step 6 – Save the payment — Once you are happy with the details, save the Receive Payment. Your invoices should automatically update to show as 'Deposited' and will appear accordingly in the bank history of the relevant account.
Separately, you may notice that some GoCardless transactions currently appear in your reports without their payment reference. This is a display detail only — your payment data itself is accurate. We're working to restore the missing references, and there's nothing you need to do.”

What a mess.