I'm having the same problem on my new iphone se. Went through the steps to delete the app and reload the app, didn't work. Tried deleting the app rebooting the phone, then reinstalling the app, still same problem. Called support and was told they do not support the app and did not have a number for anyone that does. Worked fine on my old Iphone 8. I loaded the app on another iphone 8, worked fine. Is there anyone out there that can help?
It's good to know you've done some troubleshooting steps to isolate the unexpected behavior encountered when using the QuickBooks Online mobile app.
There is a reported product investigation with iOS Unable to log in using the mobile app. No error it simply crashes in QuickBooks Online. I'd recommend contacting our Customer Care Team. That way, one of our customer care can check if this is the same issue you've encountered, and they can add your company details for further investigation.
In the meantime, we recommend using the web version while the issue is being worked on. Here's the link: https://quickbooks.intuit.com/au/.
Post again if you need anything else. Have a nice day!
This is pretty disappointing since the tracking km feature isn’t working which is really important for my job… it’s why I pay for the subscription and also the receipt uploading function. Is there any new investigation into why it’s not working
Hi there, Jess E. I understand how beneficial these features are to your business via the mobile app.
There have been no reports of users being unable to use the mileage tracking and snap receipt features in the QuickBooks Mobile app at this time. We can perform some troubleshooting steps to make sure you can use both features.
We'll start by refreshing your apps data. This will remove all stored data in the app that prevents you from using the mileage tracking and the snap receipt feature.
In the QuickBooks Online app:
If the issue persists, you can check out this article and learn how to download the QuickBooks Online mobile app.
Let me know how it goes or if you still need help with other concerns. I'll be happy to help. Have a great day!
I'm here to ensure you can access your QuickBooks mobile app to utilize the snap feature and track your mileage, Tgreer.
What do you mean by the link that doesn't work? I click the one provided by Archie_B, and it opened and worked for me.
To ensure you can access the app, let's update your iOS (iPhone) or Android to their latest version. Updating them is necessary to help you access new features and fixes.
If the issue persists, let's uninstall and reinstall the app to refresh its setup.
Otherwise, I suggest reaching out to our support team. They have the necessary tools to check your account in a secure environment and help investigate further your concern.
Furthermore, I am including this resource for you to explore and gain a better understanding of how the QuickBooks Online app operates and discover its various functionalities tailored to your requirements: QuickBooks Online app overview.
If you encounter any issues with the QuickBooks mobile app, I am here to provide backup and assistance. I will keep a close eye on your reply. Have a wonderful day!
Thanks for joining the thread, Victoria87.
There's a reported product investigation regarding iOS snap receipt function in QuickBooks Online mobile app is missing for Australia region. For reference here's the Product Investigation number INV-89784: iOS snap receipt function in QBO mobile app is missing. And so far none for mileage tracking not working in the iPhone.
If you have done all the basic trouble shooting steps provided and still having issues with using the mobile app. I would recommend contacting our Customer Care Team. That way, one of our care agents can take a look of the issue encountered in a secure form and escalate the issue to the product engineers.
Here's how to contact support:
Please let me know if you have any additional questions. I'm always willing to assist.
I understand how frustrating it can be to experience difficulty opening the QuickBooks app on your iPad, Louise55.
I've checked my resources and found out that there is an ongoing investigation into the issue. Rest assured, our engineers are actively working on implementing a solution to resolve the problem as quickly as possible.
If you haven't already, consider contacting our QuickBooks Customer Care. They can assist you in adding your name to the list of affected users and provide you with updates once a solution becomes available.
In the meantime, you can utilize your QuickBooks Online account via a web browser.
We appreciate your patience while we're working on a fix.
I also cannot access QBO from my iPhone 12. This started over the weekend. The Intuit title / logon screen loads but the app never progress beyond that point.
have tried restarts of phone, modem, and reloading app. No success.
Hi there, @LCHAMM. I appreciate you contacting us regarding the issue you experienced with opening the QBO app. I'm here to share an update.
The investigation regarding this matter has been closed. Since all the troubleshooting steps didn't work, I recommend contacting our support team. They have the necessary expertise and tools to address any technical difficulties you may be facing with the QBO app.
You can follow the steps provided by my colleague above on how to contact them.
Also, check out this article as your reference to guide you about the QBO app features available on supported mobile devices: Compare mobile app features. It contains a comparison chart between Android and iOS devices.
In the meantime, you can access your QuickBooks Online account using a web browser on your phone or computer.
If you encounter any issues with the QuickBooks mobile app, I am here to provide backup and assistance. I will keep a close eye on your reply.
This app has worked fine for me for the past 5 years. In the last week, it wil not load. I have rebooted, deleted, and reloaded the app about 5 times, and still have the same problem. It opens to the main screen showing all apps associated with quickbooks, then it just sits there. I have an iphone 12, and all updates are up to date. Please help!!
Thanks for joining the thread. If uninstalling and reinstalling the app is still not working, please try to update your iOS version. You can do that by going to your mobile device Settings > General, then tap Software Update.
If it is still not working on your end, please contact our Customer Support team to further investigate on this for you. In the meantime, you can access your QuickBooks Online account on your mobile browser.
Feel free to post again if you need anything else. Have a nice day!
I have used quickbook app for a number of years, last week I upgraded my phone to iPhone 15 since then I can not access the app.
when I click on app- it is spinning “signing out” I tried deleting app and reloading the app but as soon as I access app. “Open” QuickBooks (which would typically reload the app to screen to log it. It just immediately goes to spinning “signing out”
Hi Bear Moto,
Appreciate you doing some basic troubleshooting steps with your mobile app. There's an ongoing product investigation with using the mobile app it crashes. I would recommend contacting our Customer Care Team. That way, they can raise an escalation to our engineers for further investigation.
1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. In QB Assistant, enter the topic you need help with. You can also enter questions.
4. Select Contact Us to connect with a live support agent.
5. Choose a way to connect with us:
Keep me posted if you have other QuickBooks related concerns or questions. I'll get back to help you the best that I can.