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prestigeexterior
Level 1
posted
‎03-11-2019 09:21 PM
last updated ‎March 11, 2019 6:21 PM

Error code 3371-1 Cleaned the cookies on the computer, now my license info is gone. All other programs came back and reset just fine, except for QB.

i found one reference to this question. tried the stuff it said. run the file from the c-drive, didn't work. delete the entitlement file, could not find it or I don't have one

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Rasa-LilaM
QuickBooks Team
QuickBooks Team
‎03-11-2019 09:21 PM

Error code 3371-1 Cleaned the cookies on the computer, now my license info is gone. All other programs came back and reset just fine, except for QB.

Hey there, prestigeexterior.

You're on the right track toward resolving Error 3371. I'll help you find the EntitlementDataStore.ecml file so you can continue with the troubleshooting steps.

The error message may appear when the Windows operating system is outdated or there's a damaged component file. You'll need to recreate the damaged file to resolve license and registration issues.

The first step is to close the software to make sure that all QuickBooks processes are no longer running in the background. Here's how:

  1. Go to your Task Manager.
  2. Click on the Processes tab.
  3. Highlight all applications that start with .qb, QuickBooks, or Intuit.
  4. Click on End Task/End Process.

Next, let's open the Entitlement Data folder for your operating system and version of QuickBooks. Please follow the steps below:

  1. On your keyboard, press Windows+R to open the Run window.
  2. Then, enter C:\ProgramData\Intuit\Entitlement Client\v8 or v6, and press the Enter button.
    Note: The folder location is the same for all QuickBooks Desktop.
  3. Right-click the EntitlementDataStore.ecml file, and select Delete.
  4. Click on Yes.

After following the steps, you’ll need to open your company file and follow the instructions to register the software. You can refer to the Register or activate QuickBooks Desktop article to visually guide you through the process step-by-step. 

If you get the same result, please follow the steps found in this article: Error 3371-- Could not initialize license properties. You can go directly to the Fix Microsoft .NET Framework, MSXML, and C++ issues using the QuickBooks Install Diagnostic Tool section for the detailed instructions.

Otherwise, you need to contact our Technical Support Team. One of our support agents can look into your account in a secure environment and help you determine the root cause of the error. 

They have the tools to assist with activating and registering your QuickBooks. You can reach them through this link:

  1. In your browser, navigate to: https://help.quickbooks.intuit.com/en_CA/contact.
  2. Choose your QuickBooks Product.
  3. In the Contact Us page, select Solve issues and error messages.

  4. Choose the issue or topic.

  5. Click on the Green Phone button to see the support number. 

Upon giving them a call, you'll get back on track with using your QuickBooks.

If there's anything else that I can help you with, feel free to leave a comment below. I'll be sure to get back to assist you further.

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