i found one reference to this question. tried the stuff it said. run the file from the c-drive, didn't work. delete the entitlement file, could not find it or I don't have one
Hey there, prestigeexterior.
You're on the right track toward resolving Error 3371. I'll help you find the EntitlementDataStore.ecml file so you can continue with the troubleshooting steps.
The error message may appear when the Windows operating system is outdated or there's a damaged component file. You'll need to recreate the damaged file to resolve license and registration issues.
The first step is to close the software to make sure that all QuickBooks processes are no longer running in the background. Here's how:
Next, let's open the Entitlement Data folder for your operating system and version of QuickBooks. Please follow the steps below:
After following the steps, you’ll need to open your company file and follow the instructions to register the software. You can refer to the Register or activate QuickBooks Desktop article to visually guide you through the process step-by-step.
If you get the same result, please follow the steps found in this article: Error 3371-- Could not initialize license properties. You can go directly to the Fix Microsoft .NET Framework, MSXML, and C++ issues using the QuickBooks Install Diagnostic Tool section for the detailed instructions.
Otherwise, you need to contact our Technical Support Team. One of our support agents can look into your account in a secure environment and help you determine the root cause of the error.
They have the tools to assist with activating and registering your QuickBooks. You can reach them through this link:
Choose the issue or topic.
Upon giving them a call, you'll get back on track with using your QuickBooks.
If there's anything else that I can help you with, feel free to leave a comment below. I'll be sure to get back to assist you further.