Just signed up, when adding info, such as accountant(which worked) , i see red, it says Your out of room only 1 billable user. What does that mean? i bought the promo

Did you signup a new QBO Easy Start account on Android/iPhone?

i believe so. Moved to laptop aswell. Just surprised to see only one billable user for a paid subscription.

As I know, if you signup on mobile device, you can't invite accountant. Cancel your QBO account on PlayStore/AppStore and signup a new one on PC/Mac.

Hi AxlVapes,

Thanks for reaching out here.  Welcome!  It sounds as though you may have added your accountant as a regular user on your QuickBooks Online account.  If this is the case, you can delete the user and then add them as an accountant.  I'd be happy to help!

Follow these steps to view and remove users on your account;

1. Select the Settings icon, then select Manage users

2. Open the Users tab

3. Hit Delete in the Action column

Here's how to invite an accountant to your books;

1. Open your Settings , then select Manage users

2. Click on the Accounting firms tab

3. Enter the accountant's email address, then hit Invite. Follow the prompt to verify your account.

4. Your accountant will be sent an email with a link to sign into your QuickBooks Online company. 

5. Their status will remain as Invited on the Manage users page, until they sign in.  After accepting the invitation, their status changes to Active.

Here's a helpful guide for managing users in QuickBooks Online.  Click here, if you'd like to upgrade your subscription.

If you have any other questions, please don't hesitate to reach back out.  We're always glad to assist!