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melissa82
Level 1

Postal Code and City doesn't match

I'm trying to complete purchase of QuickBooks Self-Employed. I'm stuck on the page where I have to provide credit card informations as well as my company address.

 

I have to fill in my city name and my postal code. Now, here's the catch: my city's name officially contains hyphen, but QuickBook's form ask that the name of the city contains only letters or spaces.

 

So whatever I do, I get an error message. If I type in my city's name correctly (that is including hyphens), the postal code field is green, but I get an error saying that the name of the city must contain only letters. If I type in my city's name with only letters, then the city's field become green, but the postal code now shows an error saying the postal code doesn't match with the city's name.

 

And yes I have read other similar posts on this forum… No this is not an issue with my browser cache or session state, and no this is not a case of copy/pasting my city's name from Canada Post database (actually, I do type it exactly as it appears). I've also checked HTTP queries made by the site to the server, and the name returned by the server for my postal code indeed contains hyphens…

 

So what do I do now?

1 Comment 1
AddieC
QuickBooks Team

Postal Code and City doesn't match

Hi there, 

 

Thanks for bringing this to our attention. It sounds like you've tried all the right troubleshooting steps thus far, and you've done tons of great research to try to resolve this. I know how important it is to set up your account with the correct information, and I can see how it would be confusing when the postal code and city name don't allow for a match. 

 

In this case, I'd encourage you to reach out to our designated Self-Employed team using the email form found here: Contact QuickBooks Self-Employed. It's important that our team takes a look at exactly what may be happening here, and potentially run some tests on their end to sort this out. They'll want to investigate the exact city and postal code being used, in order to offer some suggestions moving forward. 

I hope this helps get you back on track. We're excited to have you as part of the QuickBooks Self-Employed family!
 

Cheers.

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