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Danny Lada
Level 1

unrecoverable error

Hi all,

    I'm having an issue logging into my quickbooks 21 Pro Desktop. The error message says "Unrecoverable Error" with code 16701 63416. Please help!

5 Comments 5
Fiat Lux - ASIA
Level 15

unrecoverable error

Have you visited the following reference?

https:// quickbooks.intuit.com/learn-support/en-ca/regular-payroll/unrecoverable-error-general-troubleshooting-steps/01/262370

 

Trish_T
QuickBooks Team

unrecoverable error

Hi Danny Lada,

 

Welcome to Community!  QuickBooks is a powerful program that allows you to meet your daily goals with confidence.  It's essential that you're able to log into your account seamlessly.  I'll be happy to help!

 

In this situation, I recommend following this guide with the steps to help you get back to business as soon as possible.  If the issue persists, please don't hesitate to contact us.  It would be our pleasure to work with you in real time and ensure you're back to what you love!

 

Please don't hesitate to reach out with other questions.  We'd be glad to assist!

Fiat Lux - ASIA
Level 15

unrecoverable error

@Alan Shepard 

If you are a credible company, you need to make your website tidy. Otherwise, we suspect you just need an ignorant to call your number and get scammed.

 

Jen_D
Moderator

unrecoverable error

Thanks for joining the thread and letting us help you with this unrecoverable error, @AnMarks.

 

If the Unrecoverable error: General Troubleshooting Steps article did not resolve the problem, I highly recommend contacting our Support Team for assistance. Tis way they can review your company file and help get you up and running again.

 

To contact us: 

 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button, then type your concern in the Ask us anything box.
  5. Hit Search, then scroll down to get your contact options.

 

To message us outside of the product if you can't get into your product, you can Contact Us.

 

If you have additional questions or concerns with the unrecoverable error, and other issues with QuickBooks Desktop, let me know in the comment. Also update me about the result of the call. I want to be sure this is looked into.

Fiat Lux - ASIA
Level 15

unrecoverable error

@AnMarks 

Can you open the sample file?

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