Cannot delete the custom Pay Types that I created

ops3 · ‎January 12, 2022

Hello, I am trying to DELETE old pay types that I no longer use. There seems to be some confusion in responses to similar enquiries I've seen on this subject, so let me clarify:

I do NOT want to "deselect them". These, in some cases, were temporary Pay Types that I created. So, now, I just want to delete them.

Also, I seem to have hit a mysterious "max" of seven allowable user-created Pay Types (it won't allow me to create anymore Pay Types).

See my attached screen shot.

Please don't respond with instruction on how to Deselect Pay Types (eye roll).

Why aren't Pay Types listed in the All Lists section? So weird and frustrating... am I missing something here?

How can you allow users to create Pay Types, then give them no option to delete them?

I look forward to a helpful response! Thanks.

P.S. A couple more "bugs" I've discovered:

1. When doing Payroll, if you select "Save for Later", it does ***NOT** save any changes you made to the Regular Hours field (grrrrrr)..

2. In Weekly Timesheets, the "Pay Types" drop-down menu is now greyed-out, and says "Pay items unavailable" (another widely-reported bug)

Angelyn_T · ‎January 14, 2022

Hi there, @ops3. I appreciate you for reaching out to us here in the Community. Let me share with you some information about deleting the pay types added in QuickBooks Online (QBO).

At this time, deleting the custom pay types added in QBO is currently unavailable. I can see the importance of removing them from your records instead of just deselecting them. I'll be taking note of this request to let our engineers know the feature needed. Rest assured they're working nonstop to enhance the product and deliver the best experiences for all QuickBooks users.

Otherwise, you can submit your feedback through your QBO account.

Here's how:

Sign in to QuickBooks.
Go to the Gear icon at the top, then click on Feedback.
Enter your comments or product suggestions. Then select Next to submit feedback.

Your valuable feedback goes to our Product Development Team to help improve your experience in QBO.

On the other hand, you can review the resources from this link to learn more about handling payroll transactions in QuickBooks: Process or run payroll.

When you're ready to process your payroll forms and taxes, check out this link as your guide: Pay and file payroll taxes online.

If you have any other follow-up questions about payroll or your employee's pay types, let me know by adding a comment below. I'm more than happy to help. Have a good one!

cred1 · ‎February 02, 2022

is no one concerned from quick books regarding this issue

In Weekly Timesheets, the "Pay Types" drop-down menu is now greyed-out, and says "Pay items unavailable" (another widely-reported bug)

We have reported it 5 times and keep getting emails saying this is resolved but nothing has been done

this needs to be fixed now

JamesM4 · ‎February 02, 2022

Hello cred1. Thanks for chiming in on this thread. Our engineers have been made aware of this issue and they're working hard to fix this. I'd like to make sure you get the support you need by getting your account added to the investigation. I recommend contacting our support team using the details below:

Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Feel free to ask other questions. I'm here to help.

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Cannot delete the custom Pay Types that I created