t619 t4 2025 submission error

Hello there, @Christessa.
 

When filing your T4, ensure that your Representative Identifier (RAC) in QuickBooks Online is different from your Business Number (BN). If you find that they’re the same, you’ll need to update the RepID to the correct one.
 

Next, review your XML file to verify that the Business Number matches the account number you use to log in to the CRA website.
 

To find your Business Number. Follow these steps:
 

1. Open the XML file in Notepad.
2. Look for the section labeled </TransmitterAccountNumber>.
3. Below this, locate the <bn15> tag. Ensure that the Business Number (<bn15>) matches the account number you use to log in to the CRA website.

Once these corrections are made, your submission should process successfully.
 

If you have any further questions or need assistance with QuickBooks, feel free to click the Reply button.

The only reference I can find to the Representative Identifier (RAC) is the accountant version of QBO, which I'm not using!

Hi there, Christessa.

We understand how confusing it can be when the information you're looking for seems tailored to a version of the software you're not using. Let me provide information about this below.

Please note that the Representative Identifier (RAC) is a unique code specifically assigned to accountants. That's why we recommend reaching out to your accountant so they can provide their RepID and assist you with your T4 filing. Working together with your accountant will ensure the filing process proceeds smoothly.

If you have any further questions or require additional assistance, please add a comment below. We are here to help.

This isn't acceptable. Not all small businesses use an accountant who uses QuickBooks!

We need to be able to submit our information electronically to the CRA and part of the reason we use QB is to make our lives easier, not cause frustration when we are unable to perform tasks that the program is designed to do.

We are having the same issue. Have you had any success submitting your XML file?