Not getting help from quickbooks representatives

Hello kiran10,

Thanks for messaging us here. It's important you get the help you deserve as a loyal QuickBooks customer. Rest assured, I'll be happy to steer you in the right direction so you can continue to focus on your work with peace of mind.

Normally, when you request for a refund through our refund portal, a response if given whether it's approved or disapproved. To make sure I'm on the same page as you, were you provided a reason why the request hasn't gone through? Ultimately, you'd have to contact our support team outside of the Community for further assistance. This ensures your account info remains private while you get the assistance you need. 

In the meantime, feel free to ask other questions in the comments below. I'll be one message away in case you need anything else. 

Hi James

Thanks for getting back to me.

I submitted the request so many times through refund portal and I explained everything in detail each time.I got disapproved email every time. I want to know the reason for disapproval. It feels like they never read the details.

I see. In order to learn more about why the refund isn't going through, you'd have to contact our support team outside of the Community. Let me know if you have other questions, I'm here to assist.

I made several calls and sent emails to Quick books. I have requested at telephone call back from the manager.

I am having trouble getting my subscription renewed. My case ID number is 15107854668. Can someone from Quick books call me please. Jack Slattery 905-522-3561 Ext 11.

Hey there, JPS2.

I want to make sure you get the support you need. Also, for security reasons, it's not recommended that you provide your personal information here in the Community. Is it safe to say you've already read through this guide on how to manage your QuickBooks account?

If so, then it'd be best to continue working directly with QuickBooks Desktop Support to renew your subscription. Just in case it's needed, this link has all the information on how to reach them. I hope this helps, and feel free to reach back out with any other questions you may have!