Dash in email address

Hi info1207,

Thanks for reaching out here.  QuickBooks Online is a valuable accounting product with everything you need to stay ahead of your work.  One of the many great features is emailing forms to your customers to save valuable time.  I'll be happy to provide more information so you can accomplish your QuickBooks goals!

Based on the details you've provided, I recommend clearing cache on your browser and then log into your QuickBooks account using a private or incognito browser, to see if you get the same result.  In addition, email addresses are case sensitive so you'll want to ensure you're entering it exactly as given by the customer.  If the error persists, ask your customer for an alternative email address.

Please don't hesitate to contact us if you require additional assistance.  It will be our pleasure to work with you in real time and ensure your able to successfully complete your customers profile.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to reach back out with other questions.  We'd be glad to help!