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Dembridge
Level 1

ERROR CODE 81623

I am unable to add my credit card details to subscribe for QBO. I have changed from one card to another, the subscribe button is not active to connect. Tis is the error message "Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message.(Error code:-81623)"
2 Comments 2
Fiat Lux - ASIA
Level 15

ERROR CODE 81623

Do you need to buy a new blank QBO CA account? Try opening the link on any private/incognito browser.

https://quickbooks.grsm.io/Canada

https://quickbooks.grsm.io/CFIB

 

Then make sure to use a credit card issued in CA to pay the subscription.

Nick K
QuickBooks Team

ERROR CODE 81623

Hi Dembridge.

 

Being able to update your payment method for your QuickBooks Online account is key to avoid any missed payments or service interruptions. I'd be happy to help you get your payment method updated.

 

If you're getting an error when trying to update the card on file it can be due to your browser health. I recommend clearing your cache and cookies as they can sometimes get damaged or corrupted and prevent your QuickBooks from working how it was intended. Once you clear your cache and cookies you should try opening QuickBooks Online in a private browser such as Google Chromes Incognito mode.

 

If these steps don't fix the issue I suggest reaching out to our support team to further look into this. You can reach them using one of the following methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social MediaFacebookTwitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Have a great one!

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