Hi Dembridge.
Being able to update your payment method for your QuickBooks Online account is key to avoid any missed payments or service interruptions. I'd be happy to help you get your payment method updated.
If you're getting an error when trying to update the card on file it can be due to your browser health. I recommend clearing your cache and cookies as they can sometimes get damaged or corrupted and prevent your QuickBooks from working how it was intended. Once you clear your cache and cookies you should try opening QuickBooks Online in a private browser such as Google Chromes Incognito mode.
If these steps don't fix the issue I suggest reaching out to our support team to further look into this. You can reach them using one of the following methods:
Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
Have a great one!
