It's vital you're able to see and use your gear icon so you can use the awesome features offered in QuickBooks. Don't worry, I'll give you a hand with this.
When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. I encourage you to give this a try by following the instructions on this link: Clear Cache and Cookies. Give this a try and let me know how you make out. I'll be here in case you need further assistance.
Thanks for joining us here. I know how crucial it is to be able to access your gear icon for various tasks. In terms of sending invoices in a different language, you don't necessarily need to go through to the gear icon. A much easier way to do that is displayed in this article: Send invoices in different languages
However, the gear icon is irreplaceable and if after following the troubleshooting steps shared above you're still unable to view it, please reach out to our tech support team for us to have a closer look. Here's how to reach us.
Phone and Chat: ClickContact Us to learn how to reach phone and chat support.
Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)