Hello Sanford Construction. Thanks for reaching out to us here. I'll be glad to provide more info so you're on the right track. Based on what you've described, I encourage you to contact our support team so they can assist you with inquiries about a new software license. You can contact our support team by dialing 1-833-317-2226. To find out more about our hours of operation, check out this link here. You can also confirm the status of your document submissions with our support team so you're in the loop with what's happening. Feel free to keep me posted on how you make out. I'll be a message away in case you need anything else.