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gail0279
Level 2

PDF not readable- ALL prior years

i retrieved what i was confident was a pdf copy of my 2020 return.  It was all unreadable although the page layout was okay (just not the fonts). then i confirmed all my other non-profile pdf  file were okay .So it's not an Adobe reader issue.  I can open Profile20 and read the digital version of the return so its not a Profile program install issue. I reproduced using File/Print/email pdf  both with and without the email address .  It previews the same and Builds the same garbage fonts Then to my horror i discovered none of the previous years 2015-2020 inclusive pdf are readable.  This is a disaster!!!  It seems online tech support no longer exists and can't find phone # for Profile Canada just a web page to leave a message Maybe I'll get a response. Community Online support has not provided insight or resolution on the topic that i can find so far. 

I am running W10 Profile20 version   

1 Comment 1
gail0279
Level 2

PDF not readable- ALL prior years

Sorry  - so upset that I failed to tell you I would appreciate any suggestion and  thank you

Gail