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Can not connect to BofA

Forum|Forum|9 months ago
October 22, 2025
86 replies
1183 views

I keep getting the error in my QuickBooks Desktop (NOT QB ONLINE) bank feed "You are no longer connected to Bank of America web connect, Set up a new connection with Bank of America - New again to start using the new and improved bank feeds."

When I attempt this, it goes all the way through the process then at the very end when is says connected I get another air message, "Sorry, we've run into a problem. QuickBooks is having trouble connecting to Bank of America - New. Options; Try again later, this is a temporary issue and will be resolved in a day or two.Try to set up your Bank of America - new again then. Below this message it says; 88888 All accounts associated with this customer ID have been synced with QuickBooks bank feeds. If other wise contact your financial institution. No connection has been made and nothing has Syced. This has been going on for over a week now. I have contacted BoA and they state that QB has ended their relationship with them and I have contacted QB multiple times and they have been no help and say they did not end the relationship with BofA. So both sides are pointing their fingers at each other and saying it is the others problem. So frustrating.

Is anyone else dealing with this?

QuickBooks Desktop

Best answer by katelynner

How do I fix Bank of America bank feeds that won't connect in QuickBooks Desktop?

Bank of America made security changes that require QuickBooks Desktop users to disconnect the old bank feed and reconnect using the "Bank of America QBDT" option, so the fix is to update QuickBooks, turn off the old feed, and set up the new connection. If the reconnection still errors out afterward, that's a sign the fix needs to be finished on your specific account with Live Support, and there are manual import options to keep you going in the meantime.

Step 1: Prepare QuickBooks and your company file

Make sure to update QuickBooks to the latest release and back up your company file before you proceed. These steps help you avoid data loss and discrepancies.

Open QuickBooks Desktop.
Go to File, then select Switch to Single-user mode.
Note: If you see Switch to Multi-user mode, proceed to Step 3.
Select Company, then select My Company.
If you haven’t yet, select Manage Your Account to sign in to your Intuit account.
Void or delete pending online payments or checks.
Add and match previously-downloaded transactions.

Step 2: Turn off Bank Feeds

Turn off Bank Feeds for the bank account you need to reconnect to QuickBooks. This helps you avoid discrepancies.

Note: You’ll have to turn it back on later.

If you encounter any issues while you turn off Bank Feeds, here’s how you can fix them.

Step 3: Turn on Bank Feeds

Follow these steps to reconnect the bank account you disconnected earlier to QuickBooks.

Go to Banking, then select Bank Feeds.
Select Set Up Bank Feed for an Account.
Enter your bank’s name, then select your bank from the Most Common or Matching Results.
Select Continue.
Enter the username and PIN or password you use for your bank. Then, select Connect to connect to your bank’s server.
Note: Your bank might prompt you for a one-time password (OTP).
Select the account(s) you want to connect to QuickBooks, then select Connect.
Select Close.

Step 4: Download transactions

Follow these steps to download transactions from your bank.

Tip: The next time you use Bank Feeds, QuickBooks will automatically download the latest transactions.

Go to Bank Feeds, then select Bank Feeds Center.
From the BANK ACCOUNTS section, select the bank account you want to download transactions from.
Select Download Transactions.
Select Transaction List, then review and match the transactions.

Full walkthrough: Refresh your connection for Express Web Connect online banking in QuickBooks Desktop. On a Mac, use Refresh your connection for Express Web Connect online banking in QuickBooks Desktop for Mac, which also lists the affected banks and reconnection dates.

If it still won't connect

Several people hit an error right after the connection appears to complete. If that's you, the reliable next step is to have our team look at your account directly, since they can see why the sync is failing and finish the reconnection. Contact QuickBooks Desktop support (Help menu, then QuickBooks Desktop Help/Contact Us, then request a callback).

Manual options while the feed is down

If Bank of America offers a Web Connect (.QBO) file for your account, download it and import it (Banking, then Bank Feeds, then Import Web Connect File).
If only other formats are available, import your transactions with a CSV file instead: Import and export CSV files in QuickBooks Desktop.

For general setup and the Direct Connect vs Web Connect difference, see Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop.

If you can share the exact error text you see at the final step, and whether your Bank of America download page currently offers a .QBO file, we can point you to the right next move.

C

CindyP1

I am curious if you had any answers to this question? I use BoA also and typically download and import manually, but it is not working. Curious and assuming it may be a related and similiar issue.

cody_a

Community Manager

We want to get this resolved for you quickly, @AVan.

I'm passing all the details of your situation—your Community comments, troubleshooting steps, and support history to our Next Level Help team. You can expect an expert to contact you directly within 1-2 business days with an update and the specific next steps we will take to fix this bank connection for good. We appreciate your patience as we work to find the right solution.

S

shislop

New Member

I'm having this same issue & error message with American Express QBDT connections. Is there a new suggested resolution?

H

hughcan

New Member

I am having exactly the same issue. Quickbooks Pro Desktop.

Bank of America no longer allows you to download QBO files.

When I attempt to set up syncing with Quickbooks Pro Desktop, I get the "Sorry, we've run into a problem. QuickBooks is having trouble connecting to Bank of America - New. Options; Try again later, this is a temporary issue and will be resolved in a day or two." But I have tried this numerous times over the past several weeks with exactly the same results.

This is NOT a temporary issue. This appears to be a permanent failure and I suspect the failure originates in Quickbooks.

C

Candice14

Level 8

Good afternoon, @hughcan.

Thanks for chiming in on this thread. We hate to hear that you've been having this experience with Bank of America in QuickBooks Desktop.

To escalate the issue, I recommend contacting our Customer Support Team. They'll be able to review your account and see why this is occurring. Here's how:

Go to the Help menu.
Press the QuickBooks Desktop Help/Contact us option.
Enter your question.
Tap Get a callback.

Please reach back out and let us know how the call goes. We want to ensure that you get this taken care of as soon as possible. Take care!

H

hughcan

New Member

Your instructions were completely incorrect. When you request a callback from support - using the functions of Quickbooks Desktop Pro - you get connected to a QB Online tech who knows nothing at all about Desktop Pro.

That person gave me a phone number to call. I called and that connected me to a worthless AI agent that could not understand the simplest requests or responses. By repeating the words "agent technical support representative" about ten times, I got the AI bot transfer me to a person.

The person was competent but could not resolve the issue. We did a screensharing session and I demonstrated that an attempt to make a direct connection to Bank of America. The error that appears is the same one I have always seen (going back months now). See screenshot.

In the screensharing session, we also looked at the "Participating Financial Institutions" list - accessed from the Banking menu in Desktop Pro. Both the "Bank of America - New" and "Bank of America - QB Webconnect" listings within the Quickbooks Desktop product report that the supported download method is "Web Connect". However, Bank of America does NOT repeat NOT provide QBO files. It only provides the following file types:

Web connect for Quicken 2018 and above
Quicken and Managing Your Money - QIF file (2 digit)

Quicken - QIF file (4 digit)

Microsoft Excel format

Printable text format

These are the only options from Bank of America.

So, the Quickbooks Desktop product SAYS it can connect to Bank of America using QB Webconnect, but it CANNOT because BofA does NOT provide QB Webconnect files (QBO files). The bank used to provide QBO files but that stopped about two months ago.

At the very least, Intuit should update the information within the product itself show correct information about Bank of America connections. Ideally, Intuit will work with BofA to get the connection going again. BofA is only one of the five largest banks in the world. This should work.

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Skbusibee

Is there anyone with an update. I am already spending over 40 minutes with QB support on the phone and it seems it is not fixed. Interesting now the download options are longer for Quicken available and you can again download the QuickBooks Webconnect file for 2018 and higher. But I am still unable to import this into a 2023 or 2024 desktop version. Interestingly enough this is for a client that has a checking account and two credit cards with BOA and I am able to import everything from the credit cards. It is just the checking account that has the issues. In addition this is the only BOA client with the issues. All my other BOA clients I have no problems with. If anyone has an update.... greatly appreciated. I thought the update with the conversion from Quicken to QuickBooks would be great but since they now they dont even offer the Quickenfile anymore. Crazy!

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shislop

New Member

I'm having this same issue & error message with American Express QBDT connections. Was this resolved for you?

B

bobdre1050

11/27/2025, having the exact issues w/Bank of America feeds. Anything new ?? thanks

Z

ZuzieG

QuickBooks Team

Hello there, @bobdre1050.

Thank you for reaching out about the connectivity issue you're experiencing between QuickBooks Desktop and Bank of America. I understand this has been a frustrating experience. This can be quite troublesome, but I noticed a similar question regarding the Bank of America feeds. Fortunately, this issue has been raised by another member of the Community, and a fix has been shared.

I would like to share the link to their response so you can follow the recommended steps: https://quickbooks.intuit.com/learn-support/en-us/banking/re-bank-of-america-bank-feeds-not-working/01/1589308#M124639.

Additionally, I'll share this article in case you want to import your files through a CSV file in QuickBooks Desktop (QBDT): Import/export CSV files.

Feel free to reply below if you need further assistance.

V

vktlau

I have been having the same issue too. I finally was able to import using the same qbo file. Please try and let everyone know if it works.

1. Open qbo file with notepad

2. navigate to line 25 <INTU.BID>6526 and change to <INTU.BID>11162

3. save file

4. double click to open qbo file now and see if transactions are imported correctly.

K

Kat777

Has anyone found a resolution to this?? The only Download file available through BOA is PDF. I have QB desktop and am unable to use bankfeeds.

Clark_B

QuickBooks Team

Hello there, @Kat777.

To begin with, Bank of America recently made security enhancements that require users to update their account connections in QuickBooks Desktop (QBDT). To ensure your account syncs correctly, you’ll need to disconnect the old feed and then set up the new “Bank of America - New” connection.

For a step-by-step guide to walk you through the process, refer to this article: Refresh your connection for Express Web Connect online banking.

If the issue persists, I recommend contacting our Live Support team for further assistance in checking your account and reconnecting to the updated feed.

If you have any other concerns, please click Reply.

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chanakra

I am not able to import the .qbo files that I downloaded for end of year into quickbooks desktop today. My last import was mid Oct. I am getting an error that quickbooks in unable to verify the financial institution information for this download. Ive tried updating my QB and redownloading the file. I will ask support or AI and see what I can find out.

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GetrDone2

It has to be a BoA / QuickBooks thing.. My other bank Fidelity is not having an issue.

The Error code I get is:

"QuickBooks is unable to verify the Financial Institution information for this download. Click here to view common fixes for this issue"

... None of the suggestions solved the issue..

QuickBooks when are you going to solve this issue....

H

hughcan

New Member

The root cause of the issue appears to be that Intuit is sunsetting Desktop in favor of the online product. They are not supporting Desktop properly any longer, despite the huge annual fee we all pay to use it. I'm looking for the best alternative for me and I'm pretty sure it won't be Quickbooks Online. Moving will be a big pain; I've been using Desktop for almost 20 years. We cannot assume Intuit will ever fix this issue.

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Skbusibee

Exactly. I am in the same boat. It’s a pain. And personally with my 60+ clients I feel that QBO is simply not efficient enough.

J

jmorv

I am having a similar issue. My software updated and it said I had to disconnect and reconnect my accounts, and the reconnection is not working for Wells Fargo, nor for Bank of America. I have tried with multiple browsers. I wasn't too worried initially, and went to export a QBO file for the year's data, and saw that now neither of these banks support QBO export, only excel and data. Please help! It is ridiculous to have to be hand entering data when it worked perfectly fine with technology restraints about 20 years ago! I use Quickbooks Desktop for Mac. I am a one-person business and the only online solution that will work for me is the most expensive one because I write purchase orders for custom products.

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