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Can not connect to BofA

Forum|Forum|9 months ago
October 22, 2025
86 replies
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I keep getting the error in my QuickBooks Desktop (NOT QB ONLINE) bank feed "You are no longer connected to Bank of America web connect, Set up a new connection with Bank of America - New again to start using the new and improved bank feeds."

When I attempt this, it goes all the way through the process then at the very end when is says connected I get another air message, "Sorry, we've run into a problem. QuickBooks is having trouble connecting to Bank of America - New. Options; Try again later, this is a temporary issue and will be resolved in a day or two.Try to set up your Bank of America - new again then. Below this message it says; 88888 All accounts associated with this customer ID have been synced with QuickBooks bank feeds. If other wise contact your financial institution. No connection has been made and nothing has Syced. This has been going on for over a week now. I have contacted BoA and they state that QB has ended their relationship with them and I have contacted QB multiple times and they have been no help and say they did not end the relationship with BofA. So both sides are pointing their fingers at each other and saying it is the others problem. So frustrating.

Is anyone else dealing with this?

QuickBooks Desktop

Best answer by katelynner

How do I fix Bank of America bank feeds that won't connect in QuickBooks Desktop?

Bank of America made security changes that require QuickBooks Desktop users to disconnect the old bank feed and reconnect using the "Bank of America QBDT" option, so the fix is to update QuickBooks, turn off the old feed, and set up the new connection. If the reconnection still errors out afterward, that's a sign the fix needs to be finished on your specific account with Live Support, and there are manual import options to keep you going in the meantime.

Step 1: Prepare QuickBooks and your company file

Make sure to update QuickBooks to the latest release and back up your company file before you proceed. These steps help you avoid data loss and discrepancies.

Open QuickBooks Desktop.
Go to File, then select Switch to Single-user mode.
Note: If you see Switch to Multi-user mode, proceed to Step 3.
Select Company, then select My Company.
If you haven’t yet, select Manage Your Account to sign in to your Intuit account.
Void or delete pending online payments or checks.
Add and match previously-downloaded transactions.

Step 2: Turn off Bank Feeds

Turn off Bank Feeds for the bank account you need to reconnect to QuickBooks. This helps you avoid discrepancies.

Note: You’ll have to turn it back on later.

If you encounter any issues while you turn off Bank Feeds, here’s how you can fix them.

Step 3: Turn on Bank Feeds

Follow these steps to reconnect the bank account you disconnected earlier to QuickBooks.

Go to Banking, then select Bank Feeds.
Select Set Up Bank Feed for an Account.
Enter your bank’s name, then select your bank from the Most Common or Matching Results.
Select Continue.
Enter the username and PIN or password you use for your bank. Then, select Connect to connect to your bank’s server.
Note: Your bank might prompt you for a one-time password (OTP).
Select the account(s) you want to connect to QuickBooks, then select Connect.
Select Close.

Step 4: Download transactions

Follow these steps to download transactions from your bank.

Tip: The next time you use Bank Feeds, QuickBooks will automatically download the latest transactions.

Go to Bank Feeds, then select Bank Feeds Center.
From the BANK ACCOUNTS section, select the bank account you want to download transactions from.
Select Download Transactions.
Select Transaction List, then review and match the transactions.

Full walkthrough: Refresh your connection for Express Web Connect online banking in QuickBooks Desktop. On a Mac, use Refresh your connection for Express Web Connect online banking in QuickBooks Desktop for Mac, which also lists the affected banks and reconnection dates.

If it still won't connect

Several people hit an error right after the connection appears to complete. If that's you, the reliable next step is to have our team look at your account directly, since they can see why the sync is failing and finish the reconnection. Contact QuickBooks Desktop support (Help menu, then QuickBooks Desktop Help/Contact Us, then request a callback).

Manual options while the feed is down

If Bank of America offers a Web Connect (.QBO) file for your account, download it and import it (Banking, then Bank Feeds, then Import Web Connect File).
If only other formats are available, import your transactions with a CSV file instead: Import and export CSV files in QuickBooks Desktop.

For general setup and the Direct Connect vs Web Connect difference, see Set up or edit bank accounts for Bank Feeds in QuickBooks Desktop.

If you can share the exact error text you see at the final step, and whether your Bank of America download page currently offers a .QBO file, we can point you to the right next move.

Show previous replies

M

MPicc

Im having the same problem!!! HELP

J

Jayson_E

QuickBooks Team

We appreciate you reaching out to us, MPicc.

To better assist you, did you encounter any error messages while attempting to connect your bank account? Knowing this will help us pinpoint the cause and provide the most appropriate solution.

In the meantime, we recommend downloading your bank feed transactions in a test company file to check if the issue lies with your bank's servers. Here's how you can do this:

Open QuickBooks Desktop.
Navigate to the File menu, then click New Company.
Select Express Start or Start Setup.
Set up Bank feeds for the account you're having a problem with.
Download your transactions.

If an error occurs, contact your bank’s support team, as the issue may be on their end. You can provide them with a copy of your Bank Feed logs to assist in resolving the problem.

If the transactions download successfully, ensure the file format is compatible with QuickBooks. Please note that only .qbo files are supported.

Here's how to see if the issue is with your bank or the file type:

Sign in to your official bank's website.
Locate and download your bank transactions in a .qbo file.
Import your transactions to QuickBooks.

If you're unable to open the .qbo file, the problem might be with your bank. Contact them for further assistance. Otherwise, if the transactions import, refer to this article for the next steps: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

Additionally, you can refer to this article for additional guidance on ensuring a secure and efficient banking experience: Refresh your connection for online banking.

Feel free to add a reply below for any additional concerns you have.

J

JonL

New Member

I got a notice in Quickbooks Desktop to switch from Bank of America New to Bank of America QBDT by July 7 because Bank of America New will no longer work. So I disconnected my Bank of America New feeds and tried connecting to Bank of America QBDT. It connect but I get error 8888 and it says it is temporary try again. So what is up?

P

PTOC

New Member

for my checking account I log into BofA and then select download option "WEB connect for Quickbooks 2018 and above". It downloads to PC download folder as stmt.qbo. I open my BofA bank feeds window and then open that qbo file and it auto imports into my Quickbooks desktop.Yes, its an extra step that I would prefer it not require, but it works for me.

This on-going problem between Intuit QB and BofA is a terrible situation for each of their many loyal customers. BofA was no help. Attempting to set up a new account in QB did not work. When I call QB they say change to on-line version - after paying $1,149 to be able to maintain Desktop. It appears that Intuit wants everyone on-line. Colleagues who switched to on-line told me that conversion process was a nightmare for them.

We use Quicken for some other financial matters. It and BofA work just fine.

S

sbudaj

New Member

After I removed the B of A from my accounts as instructed in the email, I was not able to reconnect. Now I do not have any account entries in the Bank Feeds window in QB. How do I add my accounts into the Bank Feeds window so I can update using Web Connect?

Thanks.

P

PTOC

New Member

for my checking account I log into BofA and then select download option "WEB connect for Quickbooks 2018 and above". I select the time period I want to download. It downloads to PC download folder as stmt.qbo. I open my BofA bank feeds window and then open that qbo file and it auto imports into my Quickbooks desktop.

P

PTOC

New Member

I have Quickbooks Desktop - up to date. For my BofA checking account I log into BofA. I then download WEB connect for Quickbooks 2018 and above.

In my PC download folder it is "statement.qbo". I open my QB bank feeds window and then open the qbo file and it auto imports my checking account data.

This on-going QB - BofA issue is terrible for the many long term loyal customers of each.

On a side note we use the Quicken program for some other financial matters. Quicken and BofA work fine together. It is difficult to understand why Intuit and BofA no longer work properly. BofA is no help. Attempting to set up a new account in QB does not work. QB techs can't help - just direct you to change over to QB on line and then "it should" work but no guarantee. This is the response after paying $1,149 for Quickbooks Desktop. My colleagues who changed over to on-line told me the conversion process was a time consuming nightmare for many reasons I will not belabor her.

M

Mike Oz

As I assume other have I received this email (partial quote below) and proceded to actively resolve what Intuit said needed to be done. As other have pointed out, none of the email is accurate - it simply does not work. This deserves legal attention, particularly for users that just paid their ransom of a license fee.

----

Hi Mike,

We are notifying you about an upcoming change to your Bank of America online bank feeds connection for QuickBooks Desktop.

As of July 6, 2026, Bank of America is retiring its current online bank feeds connection. This means that your Bank of America online bank feeds for QuickBooks Desktop will stop working after July 6, 2026 if you do not disconnect from the current application and reconnect to the new Bank of America interface.

Accessing the new Bank of America interface is easy: simply disconnect from your current Bank of America connection ("Bank of America - New") and reconnect to the new updated connection ("Bank of America QBDT") by taking the following steps:

J

JonL

New Member

Yup! I have to do PTOC’s Solution

x

New Member

Unfortunately, I am having the same problem. Strangely, one of my B of A checking accounts connected to Bank of America QBDT but my main general checking account will not. And now that main general account won't connect back to Bank of America New anymore even though it was working perfectly fine before I followed the instructions to disconnect it.

I wish there was another solution to replace QB, but have not found one yet.

J

JonL

New Member

QuickBooks legacy product Quicken which Intuit Spun Off. I initially started with Quicken and then switched to Quickbooks Desktop for some accounts and kept Quicken of others. I do not like Quickbooks Online which I use for one account because the other fiduciary wanted to use it.

J

JonL

New Member

AS PTOC says. One has to go to BofA website, select the dates you want and download the QBO file and import it into Quickbooks. I contacted Intuit and this was their solution as B of A no longer supports Direct Feeds.Even though it worked perfectly with Bank of America New. Once you disconnect it will never reconnect. I also contacted BofA and they say its an Intuit issue while Intuit says BofA only allows Web Connect. As far as Quick Books Online. We use that also and it is vastly inferior to Quickbooks Desktop.

P

PTOC

New Member

Update - Success! After many tries and failures since February 2026, last week I tried again and QB desktop finally worked to set up Bank of America New, and the auto download and import of transactions is working - at least for now. Before I could not do it because QB would not allow me to deactivate the account as is required to set up BofA New. (The Intuit techs also could not do it when I had sessions with them.) This time when I went to the Edit Account - Bank Feed Settings where it showed the Account Customer ID # it let me delete it and I entered my BofA account #. (Before we could not delete - not editable.) After entering my bank account number, I then checked the box to deactivate the account and QB completed that process. I authorized the account - again - at BofA. Then back in QB desktop I followed the instructions to enter account number and routing data and activate New, and it worked! I successfully connected it to my existing account in QB. It was a timed process - so it is best to split your screen and be logged into BofA so you can see QB and BofA and go back and forth within the allotted time. As a reminder I am not an Intuit tech. I am a QB user sharing my experience if it helps others. Time will tell if it continues to work or goes awry. Over the months I, and Intuit techs, ran various repair options that did not fix the problem. Maybe a recent QB update fixed a glitch in the program - I do not know why it finally allowed the process to function.

J

JonL

New Member

@PTOC , July 6th is the last day for Bank of America New connections will work. After that Intuit wants you to use Bank of America QBDT.

P

PTOC

New Member

Joni..thank you. Funny, it finally set up and worked on July 6th - the final day. if it stops, then I go back to my former method noted above, to download directly at BofA in a QBO file. And then hope it imports as before. Time will tell if that works or if I encounter new problems. ;)

H

hughcan

New Member

I was able to get bank feeds to work with Quickbooks Desktop Pro and Bank of America for a while, but now they are no longer working.

I go through all the steps to connect using the newest “Bank of America QBDT” profile. It goes through all the steps and says I am successfully connected. But nothing has actually changed and I am NOT connected and Quickbooks Desktop says I need to set up the bank feed because I have no bank feeds configured for Quickbooks Desktop. I can repeat this as many times as I want. The software ALWAYS reports a successful connection, and the connection is NEVER actually in place. Ridiculous.

Z

ZackE_

Moderator

@hughcan

Thank you for providing the precise details about what's happening with your Bank of America feed. We can certainly understand how tedious it is to go through a successful connection process repeatedly only to find it isn't actually connecting, and we'll make sure this gets the proper review it needs for you.

We've created a case and passed your details directly to our Next Level Help team. An expert will thoroughly review your Community comments and support history to get a complete, end-to-end look at this bank feed error. You can expect to hear from them within 1–2 business days regarding the next steps.

Q

QBreluctant

New Member

I do not understand how that helps the community. I have the same issue. Please don’t tell me to update to the latest version since that is exactly when this happened. I previously had BankAmerica feeds active in my feeds window and now I have to deactivate and then add the link again but it gets to the point where it reads successful but the account does not show up in my bank feeds area.

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