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snow151
Level 1
posted
‎January 19, 2022 12:28 PM
last updated ‎January 19, 2022 9:28 AM

PST Filing - PST coded wrong

When I prepare my PST return, there is an exception to the tax collectable on sales. When I open the exceptions, it is actually an expense item I had purchased and then returned earlier in the year. The tax code is coming up as PST sales but it should be PST purchase. When I open the actual deposit, it is coded as PST purchase there. I am not sure how to fix this. Any help would be great!

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2 Comments 2
JamesM4
QuickBooks Team
QuickBooks Team
‎January 19, 2022 01:50 PM

PST Filing - PST coded wrong

Hello snow151,

 

 

Welcome to the Community. It's vital you're able to prepare your PST return with ease. Don't worry, I'll be happy to steer you in the right direction so you're on the right track. 

 

Based on what you've described, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. A specialist will also be able to share your screen and help get to the bottom of this ASAP. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted on how you make out. I'll be one message away in case you need anything else. 

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BSBbkkbtax
Level 3
‎January 20, 2022 04:39 PM

PST Filing - PST coded wrong

It sounds like you have two tax codes in your entry.  One in the original bill and one in the deposit.  I suspect that you need to remove the tax code in the deposit as you only need one tax code per transaction.

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