Keeping track of your foreign currency transactions is crucial, and using the Multicurrency feature in QuickBooks Desktop enables you to do so with ease. It sounds like you're familiar with how the set-up process should go, so let me point you in the right direction to be able to fix the issue you're running into.

It sounds like there might be some data damage within your company file. Both the Rebuild Data tool and the QuickBooks File Doctor will help you to fix minor company file issues, and you have the option to manually rebuild your data as well. We have a great article that goes over al of these options in further detail:

Fix data damage on your QuickBooks Desktop company file

If those tips don't quite do the trick, then you can reach out for support outside of the Community where our agents can do a screen share with you and provide you with some alternate troubleshooting steps. You mentioned that the agent wanted you to pay a fee, so I also want to leave you with the Intuit QuickBooks Desktop software support policies so you can better understand the fees involved in receiving support.

Let me know if you have any other questions. I'm here to help.

Hi Rebecca,

Thank you very much for your reply.

I would like to ask about the data damage of Company File. Should it be problem of data damage under the following situation? Is there any missed step before the Turn on Multicurrency for open a new company.

I tried to download the purchased QB 2020 in a new desk top thru the provided link and then set up a new company.

Under the sample file of QB 2020 shows the multi-currencies.

However, in the new set up company, I found the problem that I could not set up HOME CURRENCY under the QB guideline step 1 : Turn on Multicurrency. Under step 1 # 4. There is no currency under the drop-down manual.

Thank you again

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