Having to get a text code every time I login

Hi Electrogas,

Thanks for reaching out to Community.  I can understand the impact that multi-factor authentication is having on your day. However, Intuit is dedicated to guarding your data with multi-factor authentication and anti-fraud technology.  It's intended to confirm a user listed on the account, is signing in using their login ID and password.  Click here to learn more about Intuit Security practices.

Multi-factor authentication allows us to  send you a one-time confirmation code through your email or mobile device, to protect against password theft.  This feature cannot be turned off.

Feel free to reach out again, with other questions.  We would be glad to help!

Then turn up, or give me the ability to turn up, the automatic logout functionality to a few hours. This current implentation is insane - I'm even having to login several times to post this response and get a confirmation code each time.

Hi Electrogas,
 

Thanks for joining this thread. QuickBooks Online provides the ability to sign out a user if they are inactive for up to 3 hours. You can change the hours by clicking on the Gear Icon > select Account and settings > select Advanced > on Sign me out if inactive for, click the drop down and select 3 hours > Click on Save and then Done.
 

Let me know if you have questions, I'll be happy to help.

That would be helpful. However, there's no dropdown.

Hi Electrogas,

Thanks for responding. This type of issue can be caused by browser cache and cookies as they can prevent the system from functioning effectively. I'd encourage your customer to refer to the following steps to complete some browser troubleshooting.
 

• Clear browser cache.
• Try in a private browser window.
• Use another browser type.
• Make sure you're using supported browsers.
• Turn off any ad and popup blockers temporarily.
   

If the steps provided above don't work, I recommend that you contact our customer support team. They'll be able to take a closer look at your account. Here are some options available to reach out to our team.

• Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
   

Let me know if you have questions, I'll be happy to help.

I NEVER get an email code NEVER, I have to wait for a phone code from the boss who may or may not be in the office - how do WE fix the email failure?

Hi JDB MFG,

If you're not receiving a code when logging into QuickBooks Online, it's in relation to your login credentials.  Based on what you're saying, I suggest reaching out to your employer to have them review your User Identification and permissions.  It's essential to have your email address and phone number accurate and up-to-date, so you can sign in without concerns.

If you have other questions, feel free to touch base with us again.  We would be glad to help!

This is happening to me as of last week.  Every time I go to my computer, I have to log in and wait for a text message.  This is incredibly annoying.  I have it set to stay logged in for 3 hours, that isn't enough.  I really wish you would change this, it is clearly a problem for many users.

Hi scha4er,

Thanks for joining this thread. QuickBooks Online is a flexible program that simplifies the way you manage your books. I'd be glad to help.

I can see how staying connected for more than 3 hours would be beneficial. I encourage you to send us Feedback by clicking on the Gear icon at the top. This is sent to our Development Team to consider for future updates.

Let me know if you have questions, I'll be happy to help.

Same thing started happening to one of my employees yesterday, but it doesn't happen on my account.

He is unable to log in at home to work at night because it now calls our office line with code to verify. Very frustrating.

I have been sending feedback for years about multiple issues.  Not once has Quickbooks  addressed any of these issues.  Complete waste of time.