Having to get a text code every time I login

Forum|Forum|2 years ago
December 5, 2023
1 reply
36 views

Note that I have two factor authentication turned off.

Since sometime yesterday, I'm having to get a code texted to my phone every single time I login during the day.

Since I am not working in QB continuously all day long, I wind up having to log back in at least every 30 to 60 minutes because of the short time out on the website. So now I'm having to mess around with TFA over and over all day! This is incredibly annoying; how do I make it stop?

QuickBooks Online

Trish_T

QuickBooks Team

Hi Electrogas,

Thanks for reaching out to Community. I can understand the impact that multi-factor authentication is having on your day. However, Intuit is dedicated to guarding your data with multi-factor authentication and anti-fraud technology. It's intended to confirm a user listed on the account, is signing in using their login ID and password. Click here to learn more about Intuit Security practices.

Multi-factor authentication allows us to send you a one-time confirmation code through your email or mobile device, to protect against password theft. This feature cannot be turned off.

Feel free to reach out again, with other questions. We would be glad to help!

dickvandyke

if the feature cannot be turned off why is there a section for it in privacy settings? i have it switched to off and it still happens. Does your company actually care that little about their product? either allow the off setting to actually mean off or remove the option given that its only there to make it look like users have the option to not let you have their phone number on file.

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