all of our users encountered "please download File Doctor" error post a forced update for Quickbooks 2024 enterprise version, since we paid 15 users license annually and paid ProAdvisor support plan each year.
I called the support line.
the support rep is NOT knowledgeable and didn't seem to care, refereed to 2nd level then disappeared.
everyone is down, and heard nothing from support, I started my own fix using file doctor, toolhub etc.
eventually I can login but face constant crash and won't show customer/vendor list unless you constantly delete and re create QB user.
Called ProAdvisor update, being told last support ticket given was wrong, generate a new one, then referred to data service team.
I uploaded the company file to data service team per required, then heard nothing from them.
called ProAdvisor line again, asking transfer to data service team and got refused, being told the only thing you can do is wait ! last time I was told it will take 24-48 hrs , today they just told me it will take 5 business days.
is this the new service level that QB is having? each time, they seemed to push you to qb online instead of fixing the issue.
tomorrow is our payroll day and next week is our start of month end. is migrate to Sage an option?
what's others experience? what can we do to get out of this jerpody?
